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DTSTART;TZID=Asia/Kolkata:20260530T093000
DTEND;TZID=Asia/Kolkata:20260531T173000
DTSTAMP:20260425T173744
CREATED:20260324T113727Z
LAST-MODIFIED:20260414T095038Z
UID:10000120-1780133400-1780248600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/xla-foundation-certification/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260611
DTEND;VALUE=DATE:20260612
DTSTAMP:20260425T173744
CREATED:20260319T133418Z
LAST-MODIFIED:20260320T093622Z
UID:10000119-1781136000-1781222399@xla.institute
SUMMARY:XLA Live 2026
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/xla-live-2026/
CATEGORIES:XLA Live
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLA-Live-2026-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260616T090000
DTEND;TZID=Europe/Amsterdam:20260617T170000
DTSTAMP:20260425T173744
CREATED:20260303T161713Z
LAST-MODIFIED:20260303T161713Z
UID:10000113-1781600400-1781715600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-management-and-xla-foundation-15/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260616T093000
DTEND;TZID=Europe/London:20260617T160000
DTSTAMP:20260425T173744
CREATED:20260128T150821Z
LAST-MODIFIED:20260224T141849Z
UID:10000104-1781602200-1781712000@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-management-and-xla-foundation-11/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260624T090000
DTEND;TZID=Europe/Amsterdam:20260625T170000
DTSTAMP:20260425T173744
CREATED:20260303T163651Z
LAST-MODIFIED:20260303T163651Z
UID:10000115-1782291600-1782406800@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-management-and-xla-practitioner-4/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20260704T090000
DTEND;TZID=Asia/Kolkata:20260705T170000
DTSTAMP:20260425T173744
CREATED:20260130T113528Z
LAST-MODIFIED:20260130T114212Z
UID:10000107-1783155600-1783270800@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/xla-foundation-certification-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260721T093000
DTEND;TZID=Europe/London:20260722T160000
DTSTAMP:20260425T173744
CREATED:20260128T153533Z
LAST-MODIFIED:20260415T105849Z
UID:10000105-1784626200-1784736000@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-management-and-xla-practitioner-2/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260910T080000
DTEND;TZID=America/New_York:20260911T160000
DTSTAMP:20260425T173744
CREATED:20260130T114705Z
LAST-MODIFIED:20260130T114705Z
UID:10000108-1789027200-1789142400@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/xla-foundation-certification-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20261128T090000
DTEND;TZID=Asia/Kolkata:20261129T170000
DTSTAMP:20260425T173744
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
END:VCALENDAR