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DTSTART;TZID=Europe/London:20241014T093000
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CREATED:20240816T100644Z
LAST-MODIFIED:20241007T134726Z
UID:10000002-1728898200-1729096200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/experience-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20241008T160000
DTEND;TZID=Europe/Amsterdam:20241008T210000
DTSTAMP:20240930T095311Z
CREATED:20240816T083944Z
LAST-MODIFIED:20240930T095311Z
UID:10000004-1728403200-1728421200@xla.institute
SUMMARY:Member Meetup – hosted by NTTL
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/member-meetup-hosted-by-nttl/
LOCATION:Eindhoven Atletiek\, J.C. Dirkxpad 7\,\, Eindhoven\, 5631 BZ\, Netherlands
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/NTTL-Meetup-Icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240924T153000
DTEND;TZID=Europe/Amsterdam:20240924T173000
DTSTAMP:20240816T091942Z
CREATED:20240816T091942Z
LAST-MODIFIED:20240816T091942Z
UID:10000005-1727191800-1727199000@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/experience-essentials-overview-taster-course-2/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240917T200000
DTEND;TZID=Europe/Amsterdam:20240917T220000
DTSTAMP:20240816T091227Z
CREATED:20240816T091227Z
LAST-MODIFIED:20240816T091227Z
UID:10000006-1726603200-1726610400@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/experience-essentials-overview-taster-course/
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20240816T135726Z
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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