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DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20240816T135726Z
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n\n	\n\n\n	\n		\n\n			\n							Register Now
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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