BEGIN:VCALENDAR
VERSION:2.0
PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN
CALSCALE:GREGORIAN
METHOD:PUBLISH
X-ORIGINAL-URL:https://xla.institute
X-WR-CALDESC:Events for XLA Institute
REFRESH-INTERVAL;VALUE=DURATION:PT1H
X-Robots-Tag:noindex
X-PUBLISHED-TTL:PT1H
BEGIN:VTIMEZONE
TZID:Europe/Amsterdam
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0100
TZOFFSETTO:+0200
TZNAME:CEST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0200
TZOFFSETTO:+0100
TZNAME:CET
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:Europe/London
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20230326T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20231029T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20240331T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20241027T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20250330T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20251026T010000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:+0000
TZOFFSETTO:+0100
TZNAME:BST
DTSTART:20260329T010000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:+0100
TZOFFSETTO:+0000
TZNAME:GMT
DTSTART:20261025T010000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/New_York
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20240310T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20241103T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20250309T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20251102T060000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0500
TZOFFSETTO:-0400
TZNAME:EDT
DTSTART:20260308T070000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0400
TZOFFSETTO:-0500
TZNAME:EST
DTSTART:20261101T060000
END:STANDARD
END:VTIMEZONE
BEGIN:VTIMEZONE
TZID:America/Los_Angeles
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20240310T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20241103T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20250309T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20251102T090000
END:STANDARD
BEGIN:DAYLIGHT
TZOFFSETFROM:-0800
TZOFFSETTO:-0700
TZNAME:PDT
DTSTART:20260308T100000
END:DAYLIGHT
BEGIN:STANDARD
TZOFFSETFROM:-0700
TZOFFSETTO:-0800
TZNAME:PST
DTSTART:20261101T090000
END:STANDARD
END:VTIMEZONE
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250318T160000
DTEND;TZID=Europe/Amsterdam:20250318T173000
DTSTAMP:20260417T072745
CREATED:20250205T103325Z
LAST-MODIFIED:20250304T094130Z
UID:10000040-1742313600-1742319000@xla.institute
SUMMARY:Tooling Tuesday - XLABS
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/tooling-tuesday/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250317
DTEND;VALUE=DATE:20250320
DTSTAMP:20260417T072745
CREATED:20241023T092042Z
LAST-MODIFIED:20250205T100432Z
UID:10000019-1742169600-1742428799@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-foundation-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250313T170000
DTEND;TZID=Europe/Amsterdam:20250313T180000
DTSTAMP:20260417T072745
CREATED:20250205T093120Z
LAST-MODIFIED:20250219T104550Z
UID:10000043-1741885200-1741888800@xla.institute
SUMMARY:Experience Box Update
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-box-update/
CATEGORIES:Experience Box Update
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250306T093000
DTEND;TZID=Europe/London:20250306T160000
DTSTAMP:20260417T072745
CREATED:20250113T162949Z
LAST-MODIFIED:20250221T090105Z
UID:10000036-1741253400-1741276800@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/xla-in-a-day-uk-benelux-2/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250227T103000
DTEND;TZID=America/New_York:20250227T154500
DTSTAMP:20260417T072745
CREATED:20250205T105648Z
LAST-MODIFIED:20250218T094311Z
UID:10000041-1740652200-1740671100@xla.institute
SUMMARY:From Insight to Implementation: Mastering XLAs for Next-Level Service Experience
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/from-insight-to-implementation-mastering-xlas-for-next-level-service-experience/
CATEGORIES:Joint Event
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250218T093000
DTEND;TZID=Europe/London:20250220T163000
DTSTAMP:20260417T072745
CREATED:20250205T095303Z
LAST-MODIFIED:20250205T100922Z
UID:10000046-1739871000-1740069000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-foundation-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250217T093000
DTEND;TZID=Europe/London:20250217T160000
DTSTAMP:20260417T072745
CREATED:20241217T152407Z
LAST-MODIFIED:20250113T162919Z
UID:10000035-1739784600-1739808000@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/xla-in-a-day-uk-benelux-1/
CATEGORIES:XLA in a Day
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250128
DTEND;VALUE=DATE:20250129
DTSTAMP:20260417T072745
CREATED:20241213T113008Z
LAST-MODIFIED:20250203T123642Z
UID:10000031-1738022400-1738108799@xla.institute
SUMMARY:XLA Institute US Launch Event
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/xla-institute-us-launch-event/
CATEGORIES:Chapter Launch
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/US-Launch-Event-image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250120T093000
DTEND;TZID=Europe/London:20250120T160000
DTSTAMP:20260417T072745
CREATED:20241217T152352Z
LAST-MODIFIED:20250506T122503Z
UID:10000034-1737365400-1737388800@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/xla-in-a-day-uk-benelux/
CATEGORIES:XLA in a Day
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250114
DTEND;VALUE=DATE:20250115
DTSTAMP:20260417T072745
CREATED:20241126T145436Z
LAST-MODIFIED:20250107T165815Z
UID:10000030-1736812800-1736899199@xla.institute
SUMMARY:Member Meetup - hosted by ABN AMRO
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/member-meetup-hosted-by-abn-amro/
LOCATION:ABM AMRO – Amstelveen\, ABN AMRO\, Eleanor Rooseveltlaan 1\, Amstelveen\, Amsterdam\, 1183 CM\, Netherlands
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/ABN-AMRO-logo.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241128T093000
DTEND;TZID=Europe/London:20241129T163000
DTSTAMP:20260417T072745
CREATED:20240816T135255Z
LAST-MODIFIED:20241023T093517Z
UID:10000012-1732786200-1732897800@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-practitioner-2/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241125T093000
DTEND;TZID=Europe/London:20241129T163000
DTSTAMP:20260417T072745
CREATED:20240816T135427Z
LAST-MODIFIED:20241023T093345Z
UID:10000013-1732527000-1732897800@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-bootcamp-3/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241125T093000
DTEND;TZID=Europe/London:20241127T163000
DTSTAMP:20260417T072745
CREATED:20240816T135113Z
LAST-MODIFIED:20241023T093257Z
UID:10000011-1732527000-1732725000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241118
DTEND;VALUE=DATE:20241120
DTSTAMP:20260417T072745
CREATED:20240930T145538Z
LAST-MODIFIED:20241031T111530Z
UID:10000014-1731888000-1732060799@xla.institute
SUMMARY:Foundation of XM and XLA®
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/foundation-of-xm-and-xla/
CATEGORIES:Foundation of XM and XLA®
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/PinkElephant-Logo.jpg
ORGANIZER;CN="Pink Elephant":MAILTO:info@pinkelephant.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241029T160000
DTEND;TZID=Europe/London:20241029T180000
DTSTAMP:20260417T072745
CREATED:20241007T133524Z
LAST-MODIFIED:20241007T134422Z
UID:10000015-1730217600-1730224800@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-essentials-overview-taster-course-3/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20260417T072745
CREATED:20240816T102934Z
LAST-MODIFIED:20241007T152126Z
UID:10000003-1729157400-1729269000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-practitioner/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T090000
DTEND;TZID=Europe/London:20241017T170000
DTSTAMP:20260417T072745
CREATED:20241008T082029Z
LAST-MODIFIED:20241008T142602Z
UID:10000017-1729155600-1729184400@xla.institute
SUMMARY:UK Chapter Launch
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/uk-chapter-launch/
LOCATION:County Hall\, London\, Westminster Brg Rd\, London\, SE1 7PB\, United Kingdom
CATEGORIES:Chapter Launch
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/County-hall-London.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20260417T072745
CREATED:20240816T103612Z
LAST-MODIFIED:20241007T152311Z
UID:10000007-1728898200-1729269000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-bootcamp-2/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241016T163000
DTSTAMP:20260417T072745
CREATED:20240816T100644Z
LAST-MODIFIED:20241007T134726Z
UID:10000002-1728898200-1729096200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20241008T160000
DTEND;TZID=Europe/Amsterdam:20241008T210000
DTSTAMP:20260417T072745
CREATED:20240816T083944Z
LAST-MODIFIED:20240930T095311Z
UID:10000004-1728403200-1728421200@xla.institute
SUMMARY:Member Meetup – hosted by NTTL
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/member-meetup-hosted-by-nttl/
LOCATION:Eindhoven Atletiek\, J.C. Dirkxpad 7\,\, Eindhoven\, 5631 BZ\, Netherlands
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/NTTL-Meetup-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240924T153000
DTEND;TZID=Europe/Amsterdam:20240924T173000
DTSTAMP:20260417T072745
CREATED:20240816T091942Z
LAST-MODIFIED:20240816T091942Z
UID:10000005-1727191800-1727199000@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-essentials-overview-taster-course-2/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240917T200000
DTEND;TZID=Europe/Amsterdam:20240917T220000
DTSTAMP:20260417T072745
CREATED:20240816T091227Z
LAST-MODIFIED:20240816T091227Z
UID:10000006-1726603200-1726610400@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-essentials-overview-taster-course/
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20260417T072745
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n	\n\n\n	\n		\n\n			Register your place here:
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
END:VCALENDAR