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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260610T100000
DTEND;TZID=Europe/Amsterdam:20260610T170000
DTSTAMP:20260616T084158
CREATED:20260507T094430Z
LAST-MODIFIED:20260507T094952Z
UID:10000125-1781085600-1781110800@xla.institute
SUMMARY:XM & XLA Foundation Accelerator Training
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xm-xla-foundation-accelerator-training/
LOCATION:Van der Valk – Amstel\, Joan Muyskenweg\, Amsterdam\, 1096 CJJ\, Netherlands
CATEGORIES:Foundation of XM and XLA®
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XM-and-XLA-Foundation-Accelerator-Training-Course-Image-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20260611
DTEND;VALUE=DATE:20260612
DTSTAMP:20260616T084158
CREATED:20260319T133418Z
LAST-MODIFIED:20260320T093622Z
UID:10000119-1781136000-1781222399@xla.institute
SUMMARY:XLA Live 2026
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-live-2026/
CATEGORIES:XLA Live
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLA-Live-2026-Featured-Image.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260616T093000
DTEND;TZID=Europe/London:20260617T160000
DTSTAMP:20260616T084158
CREATED:20260128T150821Z
LAST-MODIFIED:20260528T133733Z
UID:10000104-1781602200-1781712000@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-11/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20260620T090000
DTEND;TZID=Asia/Kolkata:20260621T170000
DTSTAMP:20260616T084158
CREATED:20260527T105613Z
LAST-MODIFIED:20260527T105613Z
UID:10000133-1781946000-1782061200@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-7/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260625T080000
DTEND;TZID=America/New_York:20260626T160000
DTSTAMP:20260616T084158
CREATED:20260527T105906Z
LAST-MODIFIED:20260527T105906Z
UID:10000134-1782374400-1782489600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-8/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260702T090000
DTEND;TZID=Europe/Amsterdam:20260703T170000
DTSTAMP:20260616T084158
CREATED:20260303T161713Z
LAST-MODIFIED:20260507T083637Z
UID:10000113-1782982800-1783098000@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-15/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20260704T090000
DTEND;TZID=Asia/Kolkata:20260705T170000
DTSTAMP:20260616T084158
CREATED:20260130T113528Z
LAST-MODIFIED:20260130T114212Z
UID:10000107-1783155600-1783270800@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260721T093000
DTEND;TZID=Europe/London:20260722T160000
DTSTAMP:20260616T084158
CREATED:20260128T153533Z
LAST-MODIFIED:20260528T135531Z
UID:10000105-1784626200-1784736000@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-2/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260812T093000
DTEND;TZID=Europe/London:20260813T160000
DTSTAMP:20260616T084158
CREATED:20260515T120528Z
LAST-MODIFIED:20260528T135614Z
UID:10000126-1786527000-1786636800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-17/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260827T090000
DTEND;TZID=Europe/Amsterdam:20260828T170000
DTSTAMP:20260616T084158
CREATED:20260507T083943Z
LAST-MODIFIED:20260507T083943Z
UID:10000122-1787821200-1787936400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-16/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20260902T090000
DTEND;TZID=Europe/Amsterdam:20260903T170000
DTSTAMP:20260616T084158
CREATED:20260507T084631Z
LAST-MODIFIED:20260507T084721Z
UID:10000123-1788339600-1788454800@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-5/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260908T093000
DTEND;TZID=Europe/London:20260909T160000
DTSTAMP:20260616T084158
CREATED:20260515T121120Z
LAST-MODIFIED:20260528T140155Z
UID:10000127-1788859800-1788969600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-18/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20260910T080000
DTEND;TZID=America/New_York:20260911T160000
DTSTAMP:20260616T084158
CREATED:20260130T114705Z
LAST-MODIFIED:20260130T114705Z
UID:10000108-1789027200-1789142400@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260922T093000
DTEND;TZID=Europe/London:20260923T160000
DTSTAMP:20260616T084158
CREATED:20260515T130900Z
LAST-MODIFIED:20260528T140407Z
UID:10000130-1790069400-1790179200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-7/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261013T093000
DTEND;TZID=Europe/London:20261014T160000
DTSTAMP:20260616T084158
CREATED:20260515T132452Z
LAST-MODIFIED:20260515T132808Z
UID:10000132-1791883800-1791993600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-practitioner-10/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261020T093000
DTEND;TZID=Europe/London:20261021T160000
DTSTAMP:20260616T084158
CREATED:20260515T121424Z
LAST-MODIFIED:20260528T140545Z
UID:10000128-1792488600-1792598400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-19/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T093000
DTEND;TZID=Europe/London:20261118T160000
DTSTAMP:20260616T084158
CREATED:20260515T125413Z
LAST-MODIFIED:20260528T140724Z
UID:10000129-1794907800-1795017600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-foundation-20/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261124T093000
DTEND;TZID=Europe/London:20261125T160000
DTSTAMP:20260616T084158
CREATED:20260515T131650Z
LAST-MODIFIED:20260528T140937Z
UID:10000131-1795512600-1795622400@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-8/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Asia/Kolkata:20261128T090000
DTEND;TZID=Asia/Kolkata:20261129T170000
DTSTAMP:20260616T084158
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20261202T090000
DTEND;TZID=Europe/Amsterdam:20261203T170000
DTSTAMP:20260616T084158
CREATED:20260507T085143Z
LAST-MODIFIED:20260507T085143Z
UID:10000124-1796202000-1796317200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-6/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
END:VEVENT
END:VCALENDAR