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DTSTART;TZID=Asia/Kolkata:20261128T090000
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DTSTAMP:20260615T235529
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20261202T090000
DTEND;TZID=Europe/Amsterdam:20261203T170000
DTSTAMP:20260615T235529
CREATED:20260507T085143Z
LAST-MODIFIED:20260507T085143Z
UID:10000124-1796202000-1796317200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n	What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n		\n		\n						Featured Sessions & Industry Leaders \n					\n		\n			Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n		\n	\n	\n	\n\n\n\n	\n		\n	\n\n\n	\n		\n\n						\n		\n\n			\n	\n	\n		\n\n			\n							Secure your Spot
URL:https://xla.institute/training/experience-management-and-xla-practitioner-6/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png
ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl
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