BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.16.3//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20270314T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20271107T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Asia/Kolkata BEGIN:STANDARD TZOFFSETFROM:+0530 TZOFFSETTO:+0530 TZNAME:IST DTSTART:20250101T000000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=America/New_York:20251009T100000 DTEND;TZID=America/New_York:20251009T153000 DTSTAMP:20260619T000959 CREATED:20250626T100305Z LAST-MODIFIED:20250910T150118Z UID:10000081-1760004000-1760023800@xla.institute SUMMARY:The XLA Journey From The Peak To The Slopes - Day 1 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-1/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20251020T093000 DTEND;TZID=Europe/Amsterdam:20251021T163000 DTSTAMP:20260619T000959 CREATED:20250815T100127Z LAST-MODIFIED:20250815T145845Z UID:10000087-1760952600-1761064200@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-4/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20251030T153000 DTEND;TZID=Europe/Amsterdam:20251030T190000 DTSTAMP:20260619T000959 CREATED:20250929T092346Z LAST-MODIFIED:20250930T092844Z UID:10000093-1761838200-1761850800@xla.institute SUMMARY:Member Meetup - hosted by Simac DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/member-meetup-simac/ LOCATION:SIMAC – Veldhoven\, De Run 4256\, Veldhoven\, 5503 LL\, Netherlands CATEGORIES:Meetup ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Simac-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20251106T100000 DTEND;TZID=America/New_York:20251106T153000 DTSTAMP:20260619T000959 CREATED:20250910T143357Z LAST-MODIFIED:20250910T150150Z UID:10000090-1762423200-1762443000@xla.institute SUMMARY:The XLA Journey From The Peak To The Slopes - Day 2 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-2/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251112T093000 DTEND;TZID=Europe/London:20251113T163000 DTSTAMP:20260619T000959 CREATED:20250815T085229Z LAST-MODIFIED:20250917T154138Z UID:10000086-1762939800-1763051400@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-3/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251117T093000 DTEND;TZID=Europe/London:20251118T163000 DTSTAMP:20260619T000959 CREATED:20250519T123340Z LAST-MODIFIED:20250519T123340Z UID:10000071-1763371800-1763483400@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-6/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260120T093000 DTEND;TZID=Europe/London:20260121T163000 DTSTAMP:20260619T000959 CREATED:20251118T154923Z LAST-MODIFIED:20251118T154923Z UID:10000095-1768901400-1769013000@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-5/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260120T140000 DTEND;TZID=Europe/London:20260120T144500 DTSTAMP:20260619T000959 CREATED:20251023T093104Z LAST-MODIFIED:20251219T112022Z UID:10000094-1768917600-1768920300@xla.institute SUMMARY:Tooling Tuesday - Riverbed DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/tooling-tuesday-riverbed/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/riverbed-logo.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260210T093000 DTEND;TZID=Europe/London:20260211T160000 DTSTAMP:20260619T000959 CREATED:20251118T155342Z LAST-MODIFIED:20260128T172415Z UID:10000096-1770715800-1770825600@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-6/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260211T153000 DTEND;TZID=Europe/London:20260211T190000 DTSTAMP:20260619T000959 CREATED:20251216T100312Z LAST-MODIFIED:20260115T095725Z UID:10000100-1770823800-1770836400@xla.institute SUMMARY:Member Meetup - hosted by TeamViewer DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/member-meetup-teamviewer/ CATEGORIES:Meetup ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TeamViewer-Logo-Event-Page.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260304T090000 DTEND;TZID=Europe/Amsterdam:20260305T170000 DTSTAMP:20260619T000959 CREATED:20260303T163149Z LAST-MODIFIED:20260303T163725Z UID:10000114-1772614800-1772730000@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-practitioner-3/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260310T093000 DTEND;TZID=Europe/London:20260311T163000 DTSTAMP:20260619T000959 CREATED:20250917T154618Z LAST-MODIFIED:20260203T093555Z UID:10000092-1773135000-1773246600@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-8/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260312T090000 DTEND;TZID=Europe/Amsterdam:20260313T170000 DTSTAMP:20260619T000959 CREATED:20260303T152416Z LAST-MODIFIED:20260303T155001Z UID:10000110-1773306000-1773421200@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-12/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260316T093000 DTEND;TZID=Europe/London:20260317T160000 DTSTAMP:20260619T000959 CREATED:20251119T095339Z LAST-MODIFIED:20260224T135322Z UID:10000098-1773653400-1773763200@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-9/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kolkata:20260321T113000 DTEND;TZID=Asia/Kolkata:20260322T193000 DTSTAMP:20260619T000959 CREATED:20260304T152954Z LAST-MODIFIED:20260304T152954Z UID:10000116-1774092600-1774207800@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-foundation-certification-5/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260325T093000 DTEND;TZID=Europe/London:20260326T160000 DTSTAMP:20260619T000959 CREATED:20251118T160216Z LAST-MODIFIED:20260224T135454Z UID:10000097-1774431000-1774540800@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-7/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20260326T080000 DTEND;TZID=America/New_York:20260327T160000 DTSTAMP:20260619T000959 CREATED:20260304T153637Z LAST-MODIFIED:20260304T153733Z UID:10000117-1774512000-1774627200@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-foundation-certification-6/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260414T090000 DTEND;TZID=Europe/Amsterdam:20260415T170000 DTSTAMP:20260619T000959 CREATED:20260303T154813Z LAST-MODIFIED:20260303T154844Z UID:10000111-1776157200-1776272400@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-13/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260414T093000 DTEND;TZID=Europe/London:20260415T160000 DTSTAMP:20260619T000959 CREATED:20260128T145428Z LAST-MODIFIED:20260224T135631Z UID:10000102-1776159000-1776268800@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-9/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260421T093000 DTEND;TZID=Europe/London:20260422T163000 DTSTAMP:20260619T000959 CREATED:20251121T164936Z LAST-MODIFIED:20260203T093728Z UID:10000099-1776763800-1776875400@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-practitioner/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260430T173000 DTEND;TZID=Europe/Amsterdam:20260430T173000 DTSTAMP:20260619T000959 CREATED:20260427T122729Z LAST-MODIFIED:20260427T131712Z UID:10000121-1777570200-1777570200@xla.institute SUMMARY:The XLA of AI & The AI of XLAs DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xla-of-ai/ CATEGORIES:Online Panel Discussion ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/Panel-Image-XLA-of-AI-and-AI-of-XLA-V1.0-Featured-Image-for-event.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260507T090000 DTEND;TZID=Europe/Amsterdam:20260508T170000 DTSTAMP:20260619T000959 CREATED:20260303T160026Z LAST-MODIFIED:20260507T083303Z UID:10000112-1778144400-1778259600@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-14/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20260514T080000 DTEND;TZID=America/New_York:20260515T160000 DTSTAMP:20260619T000959 CREATED:20260130T112938Z LAST-MODIFIED:20260130T112938Z UID:10000106-1778745600-1778860800@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-foundation-certification-1/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260519T093000 DTEND;TZID=Europe/London:20260520T160000 DTSTAMP:20260619T000959 CREATED:20260128T150346Z LAST-MODIFIED:20260224T141643Z UID:10000103-1779183000-1779292800@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-10/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kolkata:20260530T093000 DTEND;TZID=Asia/Kolkata:20260531T173000 DTSTAMP:20260619T000959 CREATED:20260324T113727Z LAST-MODIFIED:20260414T095038Z UID:10000120-1780133400-1780248600@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-foundation-certification/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260603T090000 DTEND;TZID=Europe/Amsterdam:20260604T170000 DTSTAMP:20260619T000959 CREATED:20260303T163651Z LAST-MODIFIED:20260507T084305Z UID:10000115-1780477200-1780592400@xla.institute SUMMARY:Experience Management and XLA® Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-practitioner-4/ CATEGORIES:XM and XLA® Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Suerte-Academy-370-x-80.png ORGANIZER;CN="Suerte Academy":MAILTO:info@suerte-academy.nl END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20260610T100000 DTEND;TZID=Europe/Amsterdam:20260610T170000 DTSTAMP:20260619T000959 CREATED:20260507T094430Z LAST-MODIFIED:20260507T094952Z UID:10000125-1781085600-1781110800@xla.institute SUMMARY:XM & XLA Foundation Accelerator Training DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xm-xla-foundation-accelerator-training/ LOCATION:Van der Valk – Amstel\, Joan Muyskenweg\, Amsterdam\, 1096 CJJ\, Netherlands CATEGORIES:Foundation of XM and XLA® ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XM-and-XLA-Foundation-Accelerator-Training-Course-Image-1.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20260611 DTEND;VALUE=DATE:20260612 DTSTAMP:20260619T000959 CREATED:20260319T133418Z LAST-MODIFIED:20260320T093622Z UID:10000119-1781136000-1781222399@xla.institute SUMMARY:XLA Live 2026 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-live-2026/ CATEGORIES:XLA Live ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLA-Live-2026-Featured-Image.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260616T093000 DTEND;TZID=Europe/London:20260617T160000 DTSTAMP:20260619T000959 CREATED:20260128T150821Z LAST-MODIFIED:20260528T133733Z UID:10000104-1781602200-1781712000@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-11/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Asia/Kolkata:20260620T090000 DTEND;TZID=Asia/Kolkata:20260621T170000 DTSTAMP:20260619T000959 CREATED:20260527T105613Z LAST-MODIFIED:20260527T105613Z UID:10000133-1781946000-1782061200@xla.institute SUMMARY:XLA Foundation Certification DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-foundation-certification-7/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com END:VEVENT END:VCALENDAR