BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.16.3//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20270328T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20271031T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20260210T093000 DTEND;TZID=Europe/London:20260211T160000 DTSTAMP:20260605T070950 CREATED:20251118T155342Z LAST-MODIFIED:20260128T172415Z UID:10000096-1770715800-1770825600@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-6/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260120T140000 DTEND;TZID=Europe/London:20260120T144500 DTSTAMP:20260605T070950 CREATED:20251023T093104Z LAST-MODIFIED:20251219T112022Z UID:10000094-1768917600-1768920300@xla.institute SUMMARY:Tooling Tuesday - Riverbed DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/tooling-tuesday-riverbed/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/riverbed-logo.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20260120T093000 DTEND;TZID=Europe/London:20260121T163000 DTSTAMP:20260605T070950 CREATED:20251118T154923Z LAST-MODIFIED:20251118T154923Z UID:10000095-1768901400-1769013000@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-5/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251117T093000 DTEND;TZID=Europe/London:20251118T163000 DTSTAMP:20260605T070950 CREATED:20250519T123340Z LAST-MODIFIED:20250519T123340Z UID:10000071-1763371800-1763483400@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-6/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251112T093000 DTEND;TZID=Europe/London:20251113T163000 DTSTAMP:20260605T070950 CREATED:20250815T085229Z LAST-MODIFIED:20250917T154138Z UID:10000086-1762939800-1763051400@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-3/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20251106T100000 DTEND;TZID=America/New_York:20251106T153000 DTSTAMP:20260605T070950 CREATED:20250910T143357Z LAST-MODIFIED:20250910T150150Z UID:10000090-1762423200-1762443000@xla.institute SUMMARY:The XLA Journey From The Peak To The Slopes - Day 2 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-2/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20251030T153000 DTEND;TZID=Europe/Amsterdam:20251030T190000 DTSTAMP:20260605T070950 CREATED:20250929T092346Z LAST-MODIFIED:20250930T092844Z UID:10000093-1761838200-1761850800@xla.institute SUMMARY:Member Meetup - hosted by Simac DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/member-meetup-simac/ LOCATION:SIMAC – Veldhoven\, De Run 4256\, Veldhoven\, 5503 LL\, Netherlands CATEGORIES:Meetup ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Simac-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20251020T093000 DTEND;TZID=Europe/Amsterdam:20251021T163000 DTSTAMP:20260605T070950 CREATED:20250815T100127Z LAST-MODIFIED:20250815T145845Z UID:10000087-1760952600-1761064200@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-4/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20251009T100000 DTEND;TZID=America/New_York:20251009T153000 DTSTAMP:20260605T070950 CREATED:20250626T100305Z LAST-MODIFIED:20250910T150118Z UID:10000081-1760004000-1760023800@xla.institute SUMMARY:The XLA Journey From The Peak To The Slopes - Day 1 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-1/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20251008T093000 DTEND;TZID=Europe/London:20251009T163000 DTSTAMP:20260605T070950 CREATED:20250815T083654Z LAST-MODIFIED:20250917T154117Z UID:10000085-1759915800-1760027400@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation-2/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20251007 DTEND;VALUE=DATE:20251008 DTSTAMP:20260605T070950 CREATED:20250904T092918Z LAST-MODIFIED:20250909T091413Z UID:10000088-1759795200-1759881599@xla.institute SUMMARY:onITnow World DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/onitnow-world/ LOCATION:Wereldmuseum\, Wereldmuseum\, Willemskade 25\, Rotterdam\, Netherlands CATEGORIES:Founding Member Event END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250929T093000 DTEND;TZID=Europe/London:20250930T163000 DTSTAMP:20260605T070950 CREATED:20250815T083252Z LAST-MODIFIED:20250815T145719Z UID:10000084-1759138200-1759249800@xla.institute SUMMARY:Experience Management and XLA® Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-management-and-xla-foundation/ CATEGORIES:XM and XLA® Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250923T093000 DTEND;TZID=Europe/London:20250924T163000 DTSTAMP:20260605T070950 CREATED:20250521T140017Z LAST-MODIFIED:20250521T142347Z UID:10000079-1758619800-1758731400@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xm-xla-foundation-4/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250918T093000 DTEND;TZID=Europe/London:20250919T163000 DTSTAMP:20260605T070950 CREATED:20250519T134134Z LAST-MODIFIED:20250521T105437Z UID:10000075-1758187800-1758299400@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-8/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250916T170000 DTEND;TZID=Europe/Amsterdam:20250916T173000 DTSTAMP:20260605T070950 CREATED:20250512T084419Z LAST-MODIFIED:20250916T103713Z UID:10000069-1758042000-1758043800@xla.institute SUMMARY:Experience Box Update DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-box-update-4/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250909T093000 DTEND;TZID=Europe/London:20250911T163000 DTSTAMP:20260605T070950 CREATED:20250519T122930Z LAST-MODIFIED:20250519T122930Z UID:10000070-1757410200-1757608200@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-foundation-5/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250826T093000 DTEND;TZID=Europe/London:20250827T163000 DTSTAMP:20260605T070950 CREATED:20250521T135941Z LAST-MODIFIED:20250521T142258Z UID:10000078-1756200600-1756312200@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xm-xla-foundation-3/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250818T093000 DTEND;TZID=Europe/London:20250820T163000 DTSTAMP:20260605T070950 CREATED:20250519T130830Z LAST-MODIFIED:20250521T105252Z UID:10000073-1755509400-1755707400@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-foundation-10/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250813T093000 DTEND;TZID=Europe/London:20250814T163000 DTSTAMP:20260605T070950 CREATED:20250502T083323Z LAST-MODIFIED:20250521T105350Z UID:10000067-1755077400-1755189000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-5/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250721T093000 DTEND;TZID=Europe/London:20250722T163000 DTSTAMP:20260605T070950 CREATED:20250521T135859Z LAST-MODIFIED:20250521T142439Z UID:10000077-1753090200-1753201800@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xm-xla-foundation-2/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250714T093000 DTEND;TZID=Europe/London:20250716T163000 DTSTAMP:20260605T070950 CREATED:20250519T130632Z LAST-MODIFIED:20250521T105200Z UID:10000072-1752485400-1752683400@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-foundation-9/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250708T093000 DTEND;TZID=Europe/London:20250708T160000 DTSTAMP:20260605T070950 CREATED:20250626T094929Z LAST-MODIFIED:20250626T102648Z UID:10000080-1751967000-1751990400@xla.institute SUMMARY:XLA25 DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla25/ LOCATION:Imperial War Museum – Duxford\, IWM Duxford Airfield\, Cambridge\, CB22 4QR\, United Kingdom CATEGORIES:XLA25 ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Untitled-design-32.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250623T093000 DTEND;TZID=Europe/London:20250624T163000 DTSTAMP:20260605T070950 CREATED:20250519T133722Z LAST-MODIFIED:20250519T133722Z UID:10000074-1750671000-1750782600@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-7/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250623T093000 DTEND;TZID=Europe/London:20250624T163000 DTSTAMP:20260605T070950 CREATED:20241023T092747Z LAST-MODIFIED:20250404T085639Z UID:10000020-1750671000-1750782600@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-practitioner-3/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250616T093000 DTEND;TZID=Europe/London:20250618T163000 DTSTAMP:20260605T070950 CREATED:20250220T142323Z LAST-MODIFIED:20250404T093806Z UID:10000058-1750066200-1750264200@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-foundation-7/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250616T093000 DTEND;TZID=America/New_York:20250616T160000 DTSTAMP:20260605T070950 CREATED:20250220T103443Z LAST-MODIFIED:20250404T091639Z UID:10000056-1750066200-1750089600@xla.institute SUMMARY:XLA in a Day - US DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/xla-in-a-day-us-2/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250602T093000 DTEND;TZID=Europe/London:20250604T163000 DTSTAMP:20260605T070950 CREATED:20250319T103622Z LAST-MODIFIED:20250404T093609Z UID:10000062-1748856600-1749054600@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/experience-foundation-8/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250527T160000 DTEND;TZID=Europe/Amsterdam:20250527T173000 DTSTAMP:20260605T070950 CREATED:20250318T140104Z LAST-MODIFIED:20250515T080818Z UID:10000061-1748361600-1748367000@xla.institute SUMMARY:Tooling Tuesday - Nexthink DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/tooling-tuesday-nexthink/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250519T093000 DTEND;TZID=Europe/London:20250519T160000 DTSTAMP:20260605T070950 CREATED:20250128T093802Z LAST-MODIFIED:20250404T091728Z UID:10000038-1747647000-1747670400@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/introducing-xlas-uk-benelux-4/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250516T093000 DTEND;TZID=Europe/London:20250516T160000 DTSTAMP:20260605T070950 CREATED:20250210T153931Z LAST-MODIFIED:20250404T094058Z UID:10000054-1747387800-1747411200@xla.institute SUMMARY:The XMO Masterclass DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \n\n\n What's Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change - actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don't miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n \n Featured Sessions & Industry Leaders \n \n \n Journey with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl's bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations - proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile's innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who'll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n \n \n \n \n\n\n\n \n \n \n\n\n \n \n\n \n \n\n \n \n \n \n\n \n Secure your Spot URL:https://xla.institute/training/the-xmo-masterclass-1/ CATEGORIES:The XMO Masterclass ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon.png END:VEVENT END:VCALENDAR