BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.15.20//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20230326T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20231029T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20250309T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20251102T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20260308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20261101T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20250602T093000 DTEND;TZID=Europe/London:20250604T163000 DTSTAMP:20260417T061616 CREATED:20250319T103622Z LAST-MODIFIED:20250404T093609Z UID:10000062-1748856600-1749054600@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n\n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation-8/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250527T160000 DTEND;TZID=Europe/Amsterdam:20250527T173000 DTSTAMP:20260417T061616 CREATED:20250318T140104Z LAST-MODIFIED:20250515T080818Z UID:10000061-1748361600-1748367000@xla.institute SUMMARY:Tooling Tuesday - Nexthink DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/tooling-tuesday-nexthink/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250519T093000 DTEND;TZID=Europe/London:20250519T160000 DTSTAMP:20260417T061616 CREATED:20250128T093802Z LAST-MODIFIED:20250404T091728Z UID:10000038-1747647000-1747670400@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/introducing-xlas-uk-benelux-4/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250516T093000 DTEND;TZID=Europe/London:20250516T160000 DTSTAMP:20260417T061616 CREATED:20250210T153931Z LAST-MODIFIED:20250404T094058Z UID:10000054-1747387800-1747411200@xla.institute SUMMARY:The XMO Masterclass DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/the-xmo-masterclass-1/ CATEGORIES:The XMO Masterclass ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250513T160000 DTEND;TZID=Europe/Amsterdam:20250513T170000 DTSTAMP:20260417T061616 CREATED:20250205T094112Z LAST-MODIFIED:20250428T095223Z UID:10000045-1747152000-1747155600@xla.institute SUMMARY:Experience Box Update DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-box-update-3/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250512T093000 DTEND;TZID=Europe/London:20250513T163000 DTSTAMP:20260417T061616 CREATED:20250327T133427Z LAST-MODIFIED:20250404T092927Z UID:10000063-1747042200-1747153800@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xm-xla-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250428T093000 DTEND;TZID=Europe/London:20250430T163000 DTSTAMP:20260417T061616 CREATED:20250205T095710Z LAST-MODIFIED:20250404T092210Z UID:10000048-1745832600-1746030600@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation-6/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250422T160000 DTEND;TZID=Europe/Amsterdam:20250422T173000 DTSTAMP:20260417T061616 CREATED:20250318T140232Z LAST-MODIFIED:20250407T103613Z UID:10000060-1745337600-1745343000@xla.institute SUMMARY:Tooling Tuesday - HappySignals DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/tooling-tuesday-1/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/HappySignals-TT.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250414T093000 DTEND;TZID=America/New_York:20250414T160000 DTSTAMP:20260417T061616 CREATED:20250220T103055Z LAST-MODIFIED:20250404T091841Z UID:10000055-1744623000-1744646400@xla.institute SUMMARY:XLA in a Day - US DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-in-a-day-us/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250407T093000 DTEND;TZID=Europe/London:20250407T160000 DTSTAMP:20260417T061616 CREATED:20250128T094233Z LAST-MODIFIED:20250404T091805Z UID:10000037-1744018200-1744041600@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/introducing-xlas-uk-benelux-3/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250326T093000 DTEND;TZID=Europe/London:20250327T163000 DTSTAMP:20260417T061616 CREATED:20250205T101456Z LAST-MODIFIED:20250327T134428Z UID:10000049-1742981400-1743093000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-practitioner-4/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250325T153000 DTEND;TZID=Europe/London:20250325T190000 DTSTAMP:20260417T061616 CREATED:20250310T135309Z LAST-MODIFIED:20250311T141406Z UID:10000059-1742916600-1742929200@xla.institute SUMMARY:Member Meetup - hosted by Nexthink DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/member-meetup-hosted-by-nexthink/ LOCATION:Nexthink – London\, 80 Cannon Street\, London\, EC4N 6HL\, United Kingdom CATEGORIES:Meetup ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250318T160000 DTEND;TZID=Europe/Amsterdam:20250318T173000 DTSTAMP:20260417T061616 CREATED:20250205T103325Z LAST-MODIFIED:20250304T094130Z UID:10000040-1742313600-1742319000@xla.institute SUMMARY:Tooling Tuesday - XLABS DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/tooling-tuesday/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250317 DTEND;VALUE=DATE:20250320 DTSTAMP:20260417T061616 CREATED:20241023T092042Z LAST-MODIFIED:20250205T100432Z UID:10000019-1742169600-1742428799@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation-4/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250313T170000 DTEND;TZID=Europe/Amsterdam:20250313T180000 DTSTAMP:20260417T061616 CREATED:20250205T093120Z LAST-MODIFIED:20250219T104550Z UID:10000043-1741885200-1741888800@xla.institute SUMMARY:Experience Box Update DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-box-update/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250306T093000 DTEND;TZID=Europe/London:20250306T160000 DTSTAMP:20260417T061616 CREATED:20250113T162949Z LAST-MODIFIED:20250221T090105Z UID:10000036-1741253400-1741276800@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-in-a-day-uk-benelux-2/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250227T103000 DTEND;TZID=America/New_York:20250227T154500 DTSTAMP:20260417T061616 CREATED:20250205T105648Z LAST-MODIFIED:20250218T094311Z UID:10000041-1740652200-1740671100@xla.institute SUMMARY:From Insight to Implementation: Mastering XLAs for Next-Level Service Experience DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/from-insight-to-implementation-mastering-xlas-for-next-level-service-experience/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250218T093000 DTEND;TZID=Europe/London:20250220T163000 DTSTAMP:20260417T061616 CREATED:20250205T095303Z LAST-MODIFIED:20250205T100922Z UID:10000046-1739871000-1740069000@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation-3/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250217T093000 DTEND;TZID=Europe/London:20250217T160000 DTSTAMP:20260417T061616 CREATED:20241217T152407Z LAST-MODIFIED:20250113T162919Z UID:10000035-1739784600-1739808000@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-in-a-day-uk-benelux-1/ CATEGORIES:XLA in a Day END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250128 DTEND;VALUE=DATE:20250129 DTSTAMP:20260417T061616 CREATED:20241213T113008Z LAST-MODIFIED:20250203T123642Z UID:10000031-1738022400-1738108799@xla.institute SUMMARY:XLA Institute US Launch Event DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-institute-us-launch-event/ CATEGORIES:Chapter Launch ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/US-Launch-Event-image.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250120T093000 DTEND;TZID=Europe/London:20250120T160000 DTSTAMP:20260417T061616 CREATED:20241217T152352Z LAST-MODIFIED:20250506T122503Z UID:10000034-1737365400-1737388800@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/xla-in-a-day-uk-benelux/ CATEGORIES:XLA in a Day END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250114 DTEND;VALUE=DATE:20250115 DTSTAMP:20260417T061616 CREATED:20241126T145436Z LAST-MODIFIED:20250107T165815Z UID:10000030-1736812800-1736899199@xla.institute SUMMARY:Member Meetup - hosted by ABN AMRO DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/member-meetup-hosted-by-abn-amro/ LOCATION:ABM AMRO – Amstelveen\, ABN AMRO\, Eleanor Rooseveltlaan 1\, Amstelveen\, Amsterdam\, 1183 CM\, Netherlands CATEGORIES:Meetup ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/ABN-AMRO-logo.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241128T093000 DTEND;TZID=Europe/London:20241129T163000 DTSTAMP:20260417T061616 CREATED:20240816T135255Z LAST-MODIFIED:20241023T093517Z UID:10000012-1732786200-1732897800@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-practitioner-2/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241125T093000 DTEND;TZID=Europe/London:20241129T163000 DTSTAMP:20260417T061616 CREATED:20240816T135427Z LAST-MODIFIED:20241023T093345Z UID:10000013-1732527000-1732897800@xla.institute SUMMARY:Experience Bootcamp DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-bootcamp-3/ CATEGORIES:Experience Bootcamp ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241125T093000 DTEND;TZID=Europe/London:20241127T163000 DTSTAMP:20260417T061616 CREATED:20240816T135113Z LAST-MODIFIED:20241023T093257Z UID:10000011-1732527000-1732725000@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-foundation-2/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20241118 DTEND;VALUE=DATE:20241120 DTSTAMP:20260417T061616 CREATED:20240930T145538Z LAST-MODIFIED:20241031T111530Z UID:10000014-1731888000-1732060799@xla.institute SUMMARY:Foundation of XM and XLA® DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/foundation-of-xm-and-xla/ CATEGORIES:Foundation of XM and XLA® ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/PinkElephant-Logo.jpg ORGANIZER;CN="Pink Elephant":MAILTO:info@pinkelephant.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241029T160000 DTEND;TZID=Europe/London:20241029T180000 DTSTAMP:20260417T061616 CREATED:20241007T133524Z LAST-MODIFIED:20241007T134422Z UID:10000015-1730217600-1730224800@xla.institute SUMMARY:Experience Essentials Overview Taster Course DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-essentials-overview-taster-course-3/ CATEGORIES:Experience Essentials Taster ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241017T093000 DTEND;TZID=Europe/London:20241018T163000 DTSTAMP:20260417T061616 CREATED:20240816T102934Z LAST-MODIFIED:20241007T152126Z UID:10000003-1729157400-1729269000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-practitioner/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241017T090000 DTEND;TZID=Europe/London:20241017T170000 DTSTAMP:20260417T061616 CREATED:20241008T082029Z LAST-MODIFIED:20241008T142602Z UID:10000017-1729155600-1729184400@xla.institute SUMMARY:UK Chapter Launch DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/uk-chapter-launch/ LOCATION:County Hall\, London\, Westminster Brg Rd\, London\, SE1 7PB\, United Kingdom CATEGORIES:Chapter Launch ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/County-hall-London.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20241014T093000 DTEND;TZID=Europe/London:20241018T163000 DTSTAMP:20260417T061616 CREATED:20240816T103612Z LAST-MODIFIED:20241007T152311Z UID:10000007-1728898200-1729269000@xla.institute SUMMARY:Experience Bootcamp DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\n\n\n\n \n\n\n \n \n\n Register your place:\n \n \n \n \n Naam(Required)\n \n \n \n First\n \n \n \n \n Last\n \n \n Job Title(Required)Company(Required)E-mailadres(Required) URL:https://xla.institute/training/experience-bootcamp-2/ CATEGORIES:Experience Bootcamp ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk END:VEVENT END:VCALENDAR