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DTSTART;TZID=Europe/Amsterdam:20250916T170000
DTEND;TZID=Europe/Amsterdam:20250916T173000
DTSTAMP:20260417T044750
CREATED:20250512T084419Z
LAST-MODIFIED:20250916T103713Z
UID:10000069-1758042000-1758043800@xla.institute
SUMMARY:Experience Box Update
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-box-update-4/
CATEGORIES:Experience Box Update
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250909T093000
DTEND;TZID=Europe/London:20250911T163000
DTSTAMP:20260417T044750
CREATED:20250519T122930Z
LAST-MODIFIED:20250519T122930Z
UID:10000070-1757410200-1757608200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-5/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250826T093000
DTEND;TZID=Europe/London:20250827T163000
DTSTAMP:20260417T044750
CREATED:20250521T135941Z
LAST-MODIFIED:20250521T142258Z
UID:10000078-1756200600-1756312200@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xm-xla-foundation-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250818T093000
DTEND;TZID=Europe/London:20250820T163000
DTSTAMP:20260417T044750
CREATED:20250519T130830Z
LAST-MODIFIED:20250521T105252Z
UID:10000073-1755509400-1755707400@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-10/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250813T093000
DTEND;TZID=Europe/London:20250814T163000
DTSTAMP:20260417T044750
CREATED:20250502T083323Z
LAST-MODIFIED:20250521T105350Z
UID:10000067-1755077400-1755189000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-practitioner-5/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250721T093000
DTEND;TZID=Europe/London:20250722T163000
DTSTAMP:20260417T044750
CREATED:20250521T135859Z
LAST-MODIFIED:20250521T142439Z
UID:10000077-1753090200-1753201800@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xm-xla-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250714T093000
DTEND;TZID=Europe/London:20250716T163000
DTSTAMP:20260417T044750
CREATED:20250519T130632Z
LAST-MODIFIED:20250521T105200Z
UID:10000072-1752485400-1752683400@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-9/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250708T093000
DTEND;TZID=Europe/London:20250708T160000
DTSTAMP:20260417T044750
CREATED:20250626T094929Z
LAST-MODIFIED:20250626T102648Z
UID:10000080-1751967000-1751990400@xla.institute
SUMMARY:XLA25
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xla25/
LOCATION:Imperial War Museum – Duxford\, IWM Duxford Airfield\, Cambridge\, CB22 4QR\, United Kingdom
CATEGORIES:XLA25
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Untitled-design-32.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250623T093000
DTEND;TZID=Europe/London:20250624T163000
DTSTAMP:20260417T044750
CREATED:20250519T133722Z
LAST-MODIFIED:20250519T133722Z
UID:10000074-1750671000-1750782600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-practitioner-7/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250623T093000
DTEND;TZID=Europe/London:20250624T163000
DTSTAMP:20260417T044750
CREATED:20241023T092747Z
LAST-MODIFIED:20250404T085639Z
UID:10000020-1750671000-1750782600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-practitioner-3/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250616T093000
DTEND;TZID=Europe/London:20250618T163000
DTSTAMP:20260417T044750
CREATED:20250220T142323Z
LAST-MODIFIED:20250404T093806Z
UID:10000058-1750066200-1750264200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-7/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250616T093000
DTEND;TZID=America/New_York:20250616T160000
DTSTAMP:20260417T044750
CREATED:20250220T103443Z
LAST-MODIFIED:20250404T091639Z
UID:10000056-1750066200-1750089600@xla.institute
SUMMARY:XLA in a Day - US
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xla-in-a-day-us-2/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250602T093000
DTEND;TZID=Europe/London:20250604T163000
DTSTAMP:20260417T044750
CREATED:20250319T103622Z
LAST-MODIFIED:20250404T093609Z
UID:10000062-1748856600-1749054600@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-8/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250527T160000
DTEND;TZID=Europe/Amsterdam:20250527T173000
DTSTAMP:20260417T044750
CREATED:20250318T140104Z
LAST-MODIFIED:20250515T080818Z
UID:10000061-1748361600-1748367000@xla.institute
SUMMARY:Tooling Tuesday - Nexthink
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/tooling-tuesday-nexthink/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250519T093000
DTEND;TZID=Europe/London:20250519T160000
DTSTAMP:20260417T044750
CREATED:20250128T093802Z
LAST-MODIFIED:20250404T091728Z
UID:10000038-1747647000-1747670400@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/introducing-xlas-uk-benelux-4/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250516T093000
DTEND;TZID=Europe/London:20250516T160000
DTSTAMP:20260417T044750
CREATED:20250210T153931Z
LAST-MODIFIED:20250404T094058Z
UID:10000054-1747387800-1747411200@xla.institute
SUMMARY:The XMO Masterclass
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/the-xmo-masterclass-1/
CATEGORIES:The XMO Masterclass
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250513T160000
DTEND;TZID=Europe/Amsterdam:20250513T170000
DTSTAMP:20260417T044750
CREATED:20250205T094112Z
LAST-MODIFIED:20250428T095223Z
UID:10000045-1747152000-1747155600@xla.institute
SUMMARY:Experience Box Update
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-box-update-3/
CATEGORIES:Experience Box Update
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250512T093000
DTEND;TZID=Europe/London:20250513T163000
DTSTAMP:20260417T044750
CREATED:20250327T133427Z
LAST-MODIFIED:20250404T092927Z
UID:10000063-1747042200-1747153800@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xm-xla-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250428T093000
DTEND;TZID=Europe/London:20250430T163000
DTSTAMP:20260417T044750
CREATED:20250205T095710Z
LAST-MODIFIED:20250404T092210Z
UID:10000048-1745832600-1746030600@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-6/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250422T160000
DTEND;TZID=Europe/Amsterdam:20250422T173000
DTSTAMP:20260417T044750
CREATED:20250318T140232Z
LAST-MODIFIED:20250407T103613Z
UID:10000060-1745337600-1745343000@xla.institute
SUMMARY:Tooling Tuesday - HappySignals
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/tooling-tuesday-1/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/HappySignals-TT.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250414T093000
DTEND;TZID=America/New_York:20250414T160000
DTSTAMP:20260417T044750
CREATED:20250220T103055Z
LAST-MODIFIED:20250404T091841Z
UID:10000055-1744623000-1744646400@xla.institute
SUMMARY:XLA in a Day - US
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xla-in-a-day-us/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250407T093000
DTEND;TZID=Europe/London:20250407T160000
DTSTAMP:20260417T044750
CREATED:20250128T094233Z
LAST-MODIFIED:20250404T091805Z
UID:10000037-1744018200-1744041600@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/introducing-xlas-uk-benelux-3/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250326T093000
DTEND;TZID=Europe/London:20250327T163000
DTSTAMP:20260417T044750
CREATED:20250205T101456Z
LAST-MODIFIED:20250327T134428Z
UID:10000049-1742981400-1743093000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-practitioner-4/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250325T153000
DTEND;TZID=Europe/London:20250325T190000
DTSTAMP:20260417T044750
CREATED:20250310T135309Z
LAST-MODIFIED:20250311T141406Z
UID:10000059-1742916600-1742929200@xla.institute
SUMMARY:Member Meetup - hosted by Nexthink
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/member-meetup-hosted-by-nexthink/
LOCATION:Nexthink – London\, 80 Cannon Street\, London\, EC4N 6HL\, United Kingdom
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250318T160000
DTEND;TZID=Europe/Amsterdam:20250318T173000
DTSTAMP:20260417T044750
CREATED:20250205T103325Z
LAST-MODIFIED:20250304T094130Z
UID:10000040-1742313600-1742319000@xla.institute
SUMMARY:Tooling Tuesday - XLABS
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/tooling-tuesday/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250317
DTEND;VALUE=DATE:20250320
DTSTAMP:20260417T044750
CREATED:20241023T092042Z
LAST-MODIFIED:20250205T100432Z
UID:10000019-1742169600-1742428799@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250313T170000
DTEND;TZID=Europe/Amsterdam:20250313T180000
DTSTAMP:20260417T044750
CREATED:20250205T093120Z
LAST-MODIFIED:20250219T104550Z
UID:10000043-1741885200-1741888800@xla.institute
SUMMARY:Experience Box Update
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-box-update/
CATEGORIES:Experience Box Update
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250306T093000
DTEND;TZID=Europe/London:20250306T160000
DTSTAMP:20260417T044750
CREATED:20250113T162949Z
LAST-MODIFIED:20250221T090105Z
UID:10000036-1741253400-1741276800@xla.institute
SUMMARY:XLA in a Day - UK/Benelux
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/xla-in-a-day-uk-benelux-2/
CATEGORIES:XLA in a Day
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=America/New_York:20250227T103000
DTEND;TZID=America/New_York:20250227T154500
DTSTAMP:20260417T044750
CREATED:20250205T105648Z
LAST-MODIFIED:20250218T094311Z
UID:10000041-1740652200-1740671100@xla.institute
SUMMARY:From Insight to Implementation: Mastering XLAs for Next-Level Service Experience
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/from-insight-to-implementation-mastering-xlas-for-next-level-service-experience/
CATEGORIES:Joint Event
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250218T093000
DTEND;TZID=Europe/London:20250220T163000
DTSTAMP:20260417T044750
CREATED:20250205T095303Z
LAST-MODIFIED:20250205T100922Z
UID:10000046-1739871000-1740069000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten - Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore - Knowing where you currently are with experience\nEnvision - Determining where you want your experience to be\nEnable - Designing and identifying the experience indicators that will measure experience\nExecute - Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace - Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client's request. \nAccreditor: Van Haren \nCost: €1\,500 \n\n\n	\n		\n\n			Register your place:
URL:https://xla.institute/training/experience-foundation-3/
CATEGORIES:Experience Foundation
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