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DTSTART;TZID=Europe/London:20241125T093000
DTEND;TZID=Europe/London:20241127T163000
DTSTAMP:20241023T093257Z
CREATED:20240816T135113Z
LAST-MODIFIED:20241023T093257Z
UID:10000011-1732527000-1732725000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20241118
DTEND;VALUE=DATE:20241120
DTSTAMP:20241031T111530Z
CREATED:20240930T145538Z
LAST-MODIFIED:20241031T111530Z
UID:10000014-1731888000-1732060799@xla.institute
SUMMARY:Foundation of XM and XLA®
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/foundation-of-xm-and-xla/
CATEGORIES:Foundation of XM and XLA®
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/PinkElephant-Logo.jpg
ORGANIZER;CN="Pink Elephant":MAILTO:info@pinkelephant.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241029T160000
DTEND;TZID=Europe/London:20241029T180000
DTSTAMP:20241007T134422Z
CREATED:20241007T133524Z
LAST-MODIFIED:20241007T134422Z
UID:10000015-1730217600-1730224800@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-essentials-overview-taster-course-3/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20241007T152126Z
CREATED:20240816T102934Z
LAST-MODIFIED:20241007T152126Z
UID:10000003-1729157400-1729269000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-practitioner/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241017T090000
DTEND;TZID=Europe/London:20241017T170000
DTSTAMP:20241008T142602Z
CREATED:20241008T082029Z
LAST-MODIFIED:20241008T142602Z
UID:10000017-1729155600-1729184400@xla.institute
SUMMARY:UK Chapter Launch
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/uk-chapter-launch/
LOCATION:County Hall\, London\, Westminster Brg Rd\, London\, SE1 7PB\, United Kingdom
CATEGORIES:Chapter Launch
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/County-hall-London.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241018T163000
DTSTAMP:20241007T152311Z
CREATED:20240816T103612Z
LAST-MODIFIED:20241007T152311Z
UID:10000007-1728898200-1729269000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-bootcamp-2/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20241014T093000
DTEND;TZID=Europe/London:20241016T163000
DTSTAMP:20241007T134726Z
CREATED:20240816T100644Z
LAST-MODIFIED:20241007T134726Z
UID:10000002-1728898200-1729096200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/BH-XLABS-Event-Icon.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20241008T160000
DTEND;TZID=Europe/Amsterdam:20241008T210000
DTSTAMP:20240930T095311Z
CREATED:20240816T083944Z
LAST-MODIFIED:20240930T095311Z
UID:10000004-1728403200-1728421200@xla.institute
SUMMARY:Member Meetup – hosted by NTTL
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/member-meetup-hosted-by-nttl/
LOCATION:Eindhoven Atletiek\, J.C. Dirkxpad 7\,\, Eindhoven\, 5631 BZ\, Netherlands
CATEGORIES:Meetup
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/NTTL-Meetup-Icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240924T153000
DTEND;TZID=Europe/Amsterdam:20240924T173000
DTSTAMP:20240816T091942Z
CREATED:20240816T091942Z
LAST-MODIFIED:20240816T091942Z
UID:10000005-1727191800-1727199000@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-essentials-overview-taster-course-2/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240917T200000
DTEND;TZID=Europe/Amsterdam:20240917T220000
DTSTAMP:20240816T091227Z
CREATED:20240816T091227Z
LAST-MODIFIED:20240816T091227Z
UID:10000006-1726603200-1726610400@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-essentials-overview-taster-course/
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20240816T135726Z
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:Over 5 days\, attendees will be trained in Experience Foundation and Experience Practitioner\, providing the knowledge and best practices for designing and managing experience level agreements (XLAs)\, alongside their surrounding frameworks\, structures and processes for implementing experience management within their organisation. Throughout the programme will be regular group exercises and discussions to cement learning. \nIncluded in our Experience Bootcamp is the opportunity to take the Foundation and Practitioner exams\, fastracking their way to becoming certified in experience management over the course of weeks rather than months. If an intensive\, rare and exciting opportunity to quickly become experience certified and knowledgeable in experience management sounds interesting\, this is the programme for you. \nProgramme Overview\nThe 5 days starts with Experience Foundation\, covering the first 3. Foundation is centred around the Experience Optimization Framework\, a six-phase framework for continuous experience management that takes attendees through the journey of identifying\, designing\, managing and governing experience: \n\nEvangelize - Becoming aware of experience and building a movement within your organisation\nExplore - Determining where you are now in regards to experience\nEnvision - Finding out where you want to go\nEnable - Creating your XLAs with indicators that tell you what people feel and why\nExecute - Implementing XLAs into your organisation\nEmbrace - Analysing experience results and findings to enhance and innovate the experience delivered\n\nThe final 2 days of Experience Bootcamp cover Experience Practitioner. A step up from Foundation\, Practitioner builds upon the process of designing XLAs\, providing attendees with in-depth and practical knowledge through the six step XLA Design Methodology: \n\nExperience Now - Processes and guidelines on determining how people view currently view experience.\nExperience Ambitions - The steps to creating a strong experience ambition to centre an XLA around.\nSentiment Indicators - Guidelines and best practices on drafting the sentiment questions that will tell us what people feel about the experience we deliver.\nOther Indicators - Processes of identifying the operational and technical indicators that support our XLA by indicating why people feel the way they do.\nXLA Scoring - Exploration on how organisations can score indicator results.\nXRM - Recommendations and explanations of an Experience Reference Matrix (XRM)\, the tool that enables a line of sight between sentiment and other indicators so experience results can be understood and acted upon.\n\nFollowing the XLA Design Methodology\, attendees will learn how to build an Experience Management Office (XMO)\, the team required to ensure effective and continual experience management throughout our XLA's lifespans. Attendees will explore the structures\, missions\, roles and scope of an XMO\, as well as the required competencies\, granting them the knowledge to design one themself for experience management in their organisation. \nWho should attend\nAny professional considering or wanting to implement experience management but are unsure how to approach it. This is a fully interactive\, hands on and accredited programme that provides attendees all the information they need to begin implementing experience management in their own organisation. \nPrerequisites: There are no prerequisites for the Experience Bootcamp. An introduction to experience through our hosted Experience Essentials course may be beneficial but not required. \nDuration: Five days\, with times for each typically running from 09:30 - 16:30\, BST. \nCertification: This programme covers courses fully certified by APMG accreditation. Attendees will be given the opportunity to earn their Experience Foundation and Practitioner certification:\nFor Experience Foundations\, attendees will become certified by achieving a passing 50% mark on a 40-minute multiple-choice exam.\nFor Experience Practitioner\, certification is achieved through a passing 67% mark on a 2-hour multiple-choice exam. \nCost: £2\,995 \n\n	\n\n\n	\n		\n\n			\n							Save your Place
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
END:VCALENDAR