BEGIN:VCALENDAR VERSION:2.0 PRODID:-//XLA Institute - ECPv6.17.2//NONSGML v1.0//EN CALSCALE:GREGORIAN METHOD:PUBLISH X-WR-CALNAME:XLA Institute X-ORIGINAL-URL:https://xla.institute X-WR-CALDESC:Events for XLA Institute REFRESH-INTERVAL;VALUE=DURATION:PT1H X-Robots-Tag:noindex X-PUBLISHED-TTL:PT1H BEGIN:VTIMEZONE TZID:Europe/London BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0000 TZOFFSETTO:+0100 TZNAME:BST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0100 TZOFFSETTO:+0000 TZNAME:GMT DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/New_York BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20240310T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20241103T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20250309T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20251102T060000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0500 TZOFFSETTO:-0400 TZNAME:EDT DTSTART:20260308T070000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0400 TZOFFSETTO:-0500 TZNAME:EST DTSTART:20261101T060000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:Europe/Amsterdam BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20240331T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20241027T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20250330T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20251026T010000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:+0100 TZOFFSETTO:+0200 TZNAME:CEST DTSTART:20260329T010000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:+0200 TZOFFSETTO:+0100 TZNAME:CET DTSTART:20261025T010000 END:STANDARD END:VTIMEZONE BEGIN:VTIMEZONE TZID:America/Los_Angeles BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20240310T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20241103T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20250309T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20251102T090000 END:STANDARD BEGIN:DAYLIGHT TZOFFSETFROM:-0800 TZOFFSETTO:-0700 TZNAME:PDT DTSTART:20260308T100000 END:DAYLIGHT BEGIN:STANDARD TZOFFSETFROM:-0700 TZOFFSETTO:-0800 TZNAME:PST DTSTART:20261101T090000 END:STANDARD END:VTIMEZONE BEGIN:VEVENT DTSTART;TZID=Europe/London:20250826T093000 DTEND;TZID=Europe/London:20250827T163000 DTSTAMP:20250521T142258Z CREATED:20250521T135941Z LAST-MODIFIED:20250521T142258Z UID:10000078-1756200600-1756312200@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xm-xla-foundation-3/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250818T093000 DTEND;TZID=Europe/London:20250820T163000 DTSTAMP:20250521T105252Z CREATED:20250519T130830Z LAST-MODIFIED:20250521T105252Z UID:10000073-1755509400-1755707400@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-10/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250813T093000 DTEND;TZID=Europe/London:20250814T163000 DTSTAMP:20250521T105350Z CREATED:20250502T083323Z LAST-MODIFIED:20250521T105350Z UID:10000067-1755077400-1755189000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-practitioner-5/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250721T093000 DTEND;TZID=Europe/London:20250722T163000 DTSTAMP:20250521T142439Z CREATED:20250521T135859Z LAST-MODIFIED:20250521T142439Z UID:10000077-1753090200-1753201800@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xm-xla-foundation-2/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250714T093000 DTEND;TZID=Europe/London:20250716T163000 DTSTAMP:20250521T105200Z CREATED:20250519T130632Z LAST-MODIFIED:20250521T105200Z UID:10000072-1752485400-1752683400@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-9/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250708T093000 DTEND;TZID=Europe/London:20250708T160000 DTSTAMP:20250626T102648Z CREATED:20250626T094929Z LAST-MODIFIED:20250626T102648Z UID:10000080-1751967000-1751990400@xla.institute SUMMARY:XLA25 DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla25/ LOCATION:Imperial War Museum – Duxford\, IWM Duxford Airfield\, Cambridge\, CB22 4QR\, United Kingdom CATEGORIES:XLA25 ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Untitled-design-32.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250623T093000 DTEND;TZID=Europe/London:20250624T163000 DTSTAMP:20250519T133722Z CREATED:20250519T133722Z LAST-MODIFIED:20250519T133722Z UID:10000074-1750671000-1750782600@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-practitioner-7/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250623T093000 DTEND;TZID=Europe/London:20250624T163000 DTSTAMP:20250404T085639Z CREATED:20241023T092747Z LAST-MODIFIED:20250404T085639Z UID:10000020-1750671000-1750782600@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-practitioner-3/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250616T093000 DTEND;TZID=Europe/London:20250618T163000 DTSTAMP:20250404T093806Z CREATED:20250220T142323Z LAST-MODIFIED:20250404T093806Z UID:10000058-1750066200-1750264200@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-7/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250616T093000 DTEND;TZID=America/New_York:20250616T160000 DTSTAMP:20250404T091639Z CREATED:20250220T103443Z LAST-MODIFIED:20250404T091639Z UID:10000056-1750066200-1750089600@xla.institute SUMMARY:XLA in a Day - US DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla-in-a-day-us-2/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250602T093000 DTEND;TZID=Europe/London:20250604T163000 DTSTAMP:20250404T093609Z CREATED:20250319T103622Z LAST-MODIFIED:20250404T093609Z UID:10000062-1748856600-1749054600@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-8/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250527T160000 DTEND;TZID=Europe/Amsterdam:20250527T173000 DTSTAMP:20250515T080818Z CREATED:20250318T140104Z LAST-MODIFIED:20250515T080818Z UID:10000061-1748361600-1748367000@xla.institute SUMMARY:Tooling Tuesday - Nexthink DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/tooling-tuesday-nexthink/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250519T093000 DTEND;TZID=Europe/London:20250519T160000 DTSTAMP:20250404T091728Z CREATED:20250128T093802Z LAST-MODIFIED:20250404T091728Z UID:10000038-1747647000-1747670400@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/introducing-xlas-uk-benelux-4/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250516T093000 DTEND;TZID=Europe/London:20250516T160000 DTSTAMP:20250404T094058Z CREATED:20250210T153931Z LAST-MODIFIED:20250404T094058Z UID:10000054-1747387800-1747411200@xla.institute SUMMARY:The XMO Masterclass DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/the-xmo-masterclass-1/ CATEGORIES:The XMO Masterclass ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250513T160000 DTEND;TZID=Europe/Amsterdam:20250513T170000 DTSTAMP:20250428T095223Z CREATED:20250205T094112Z LAST-MODIFIED:20250428T095223Z UID:10000045-1747152000-1747155600@xla.institute SUMMARY:Experience Box Update DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-box-update-3/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250512T093000 DTEND;TZID=Europe/London:20250513T163000 DTSTAMP:20250404T092927Z CREATED:20250327T133427Z LAST-MODIFIED:20250404T092927Z UID:10000063-1747042200-1747153800@xla.institute SUMMARY:XM & XLA Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xm-xla-foundation/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250428T093000 DTEND;TZID=Europe/London:20250430T163000 DTSTAMP:20250404T092210Z CREATED:20250205T095710Z LAST-MODIFIED:20250404T092210Z UID:10000048-1745832600-1746030600@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-6/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250422T160000 DTEND;TZID=Europe/Amsterdam:20250422T173000 DTSTAMP:20250407T103613Z CREATED:20250318T140232Z LAST-MODIFIED:20250407T103613Z UID:10000060-1745337600-1745343000@xla.institute SUMMARY:Tooling Tuesday - HappySignals DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/tooling-tuesday-1/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/HappySignals-TT.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250414T093000 DTEND;TZID=America/New_York:20250414T160000 DTSTAMP:20250404T091841Z CREATED:20250220T103055Z LAST-MODIFIED:20250404T091841Z UID:10000055-1744623000-1744646400@xla.institute SUMMARY:XLA in a Day - US DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla-in-a-day-us/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250407T093000 DTEND;TZID=Europe/London:20250407T160000 DTSTAMP:20250404T091805Z CREATED:20250128T094233Z LAST-MODIFIED:20250404T091805Z UID:10000037-1744018200-1744041600@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/introducing-xlas-uk-benelux-3/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250326T093000 DTEND;TZID=Europe/London:20250327T163000 DTSTAMP:20250327T134428Z CREATED:20250205T101456Z LAST-MODIFIED:20250327T134428Z UID:10000049-1742981400-1743093000@xla.institute SUMMARY:Experience Practitioner DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-practitioner-4/ CATEGORIES:Experience Practitioner ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250325T153000 DTEND;TZID=Europe/London:20250325T190000 DTSTAMP:20250311T141406Z CREATED:20250310T135309Z LAST-MODIFIED:20250311T141406Z UID:10000059-1742916600-1742929200@xla.institute SUMMARY:Member Meetup - hosted by Nexthink DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/member-meetup-hosted-by-nexthink/ LOCATION:Nexthink – London\, 80 Cannon Street\, London\, EC4N 6HL\, United Kingdom CATEGORIES:Meetup ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/nexthink-2-e1741615999645.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250318T160000 DTEND;TZID=Europe/Amsterdam:20250318T173000 DTSTAMP:20250304T094130Z CREATED:20250205T103325Z LAST-MODIFIED:20250304T094130Z UID:10000040-1742313600-1742319000@xla.institute SUMMARY:Tooling Tuesday - XLABS DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/tooling-tuesday/ CATEGORIES:Tooling Tuesday ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250317 DTEND;VALUE=DATE:20250320 DTSTAMP:20250205T100432Z CREATED:20241023T092042Z LAST-MODIFIED:20250205T100432Z UID:10000019-1742169600-1742428799@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-4/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/Amsterdam:20250313T170000 DTEND;TZID=Europe/Amsterdam:20250313T180000 DTSTAMP:20250219T104550Z CREATED:20250205T093120Z LAST-MODIFIED:20250219T104550Z UID:10000043-1741885200-1741888800@xla.institute SUMMARY:Experience Box Update DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-box-update/ CATEGORIES:Experience Box Update ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Box-Event-Icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250306T093000 DTEND;TZID=Europe/London:20250306T160000 DTSTAMP:20250221T090105Z CREATED:20250113T162949Z LAST-MODIFIED:20250221T090105Z UID:10000036-1741253400-1741276800@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla-in-a-day-uk-benelux-2/ CATEGORIES:XLA in a Day ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-Event-Icon-1.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=America/New_York:20250227T103000 DTEND;TZID=America/New_York:20250227T154500 DTSTAMP:20250218T094311Z CREATED:20250205T105648Z LAST-MODIFIED:20250218T094311Z UID:10000041-1740652200-1740671100@xla.institute SUMMARY:From Insight to Implementation: Mastering XLAs for Next-Level Service Experience DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/from-insight-to-implementation-mastering-xlas-for-next-level-service-experience/ CATEGORIES:Joint Event ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLAi-x-SDI.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250218T093000 DTEND;TZID=Europe/London:20250220T163000 DTSTAMP:20250205T100922Z CREATED:20250205T095303Z LAST-MODIFIED:20250205T100922Z UID:10000046-1739871000-1740069000@xla.institute SUMMARY:Experience Foundation DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/experience-foundation-3/ CATEGORIES:Experience Foundation ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png END:VEVENT BEGIN:VEVENT DTSTART;TZID=Europe/London:20250217T093000 DTEND;TZID=Europe/London:20250217T160000 DTSTAMP:20250113T162919Z CREATED:20241217T152407Z LAST-MODIFIED:20250113T162919Z UID:10000035-1739784600-1739808000@xla.institute SUMMARY:XLA in a Day - UK/Benelux DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla-in-a-day-uk-benelux-1/ CATEGORIES:XLA in a Day END:VEVENT BEGIN:VEVENT DTSTART;VALUE=DATE:20250128 DTEND;VALUE=DATE:20250129 DTSTAMP:20250203T123642Z CREATED:20241213T113008Z LAST-MODIFIED:20250203T123642Z UID:10000031-1738022400-1738108799@xla.institute SUMMARY:XLA Institute US Launch Event DESCRIPTION:Learn how others are improving experience\nUsing an industry best practice maturity model\nExperience is no longer optional. It is a required differentiator to stay ahead.  Customers expect good experiences and employees do too. How to get better at Experience has remained challenging until now. The XLA Institute joint by the industry developed the XLA Institute Maturity Model. \nAt this event you will learn about the XLA Institute Maturity Model and hear how other companies have benefited from adopting. You will be able to gain a better understanding how the XLA Institute Maturity Model could benefit you. \nJoin us\, virtually on Zoom events\, for a deep dive into the transformative value of the XLA Institute Maturity Model\, where 3 Experience Management (XM) practitioners from the MSP industry will share real-world use cases from their customers \nChair: Martin Versteeg\, Chief Experience Officer\, XLA Institute \n\n\n \n \n\n \n Register URL:https://xla.institute/training/xla-institute-us-launch-event/ CATEGORIES:Chapter Launch ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/US-Launch-Event-image.png END:VEVENT END:VCALENDAR