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DTSTART;TZID=Europe/Amsterdam:20240924T153000
DTEND;TZID=Europe/Amsterdam:20240924T173000
DTSTAMP:20260425T082654
CREATED:20240816T091942Z
LAST-MODIFIED:20240816T091942Z
UID:10000005-1727191800-1727199000@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-essentials-overview-taster-course-2/
CATEGORIES:Experience Essentials Taster
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240917T200000
DTEND;TZID=Europe/Amsterdam:20240917T220000
DTSTAMP:20260425T082655
CREATED:20240816T091227Z
LAST-MODIFIED:20240816T091227Z
UID:10000006-1726603200-1726610400@xla.institute
SUMMARY:Experience Essentials Overview Taster Course
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-essentials-overview-taster-course/
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/Experience-Essentials-Overview-Europe-1.png
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20240819T083000
DTEND;TZID=Europe/Amsterdam:20240823T153000
DTSTAMP:20260425T082655
CREATED:20240726T074811Z
LAST-MODIFIED:20240816T135726Z
UID:10000001-1724056200-1724427000@xla.institute
SUMMARY:Experience Bootcamp
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust. \n\n\n	\n		\n\n			Register your place:\n	\n	\n	\n                \n                        Naam(Required)\n                            \n                            \n                                                    \n                                                    First\n                                                \n                            \n                            \n                                                    \n                                                    Last\n                                                \n                            \n                        Job Title(Required)Company(Required)E-mailadres(Required)
URL:https://xla.institute/training/experience-bootcamp/
CATEGORIES:Experience Bootcamp
ATTACH;FMTTYPE=image/webp:https://xla.institute/wp-content/uploads/d5005c_4920eda5b22448f58102d53d828ac60dmv2.webp
ORGANIZER;CN="Bright Horse":MAILTO:info@brighthorse.co.uk
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