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SUMMARY:Tooling Tuesday - XLABS
DESCRIPTION:Join us as we welcome Robin Marchand and Ramond Keesmeker\, Managing Consultants from XLABS\, who will demonstrate how their solutions can solve your experience management challenges. \nYou’ll discover practical ways to measure and improve experience that can give you a competitive edge\, from a trailblazer in experience management solutions. \nAgenda:\n\nThe XLA Framework (XRM)\nTooling landscape in the experience management XLA landscape\nHow to manage your experience with XMO as a product with concrete X\, O and T data metrices\nQuestions & Answers\n\n	XLABS\nXLABS is a trailblazer in the field of XLA. Founded by a team of experienced entrepreneurs\, among them the founding father of XLA\, Marco Gianotten\, XLABS provides a broad range of training and consulting services\, as well as advice on technology and tool selection.
URL:https://xla.institute/training/tooling-tuesday/
CATEGORIES:Tooling Tuesday
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SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.
URL:https://xla.institute/training/experience-foundation-3/
CATEGORIES:Experience Foundation
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