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DTSTART;TZID=Europe/London:20260922T093000
DTEND;TZID=Europe/London:20260923T160000
DTSTAMP:20260528T140407Z
CREATED:20260515T130900Z
LAST-MODIFIED:20260528T140407Z
UID:10000130-1790069400-1790179200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Experience Management and XLA Practitioner builds upon learning from Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the seven-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nDetermining the Return on Experience (RoX)\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost: £1\,395\, includes exam.
URL:https://xla.institute/training/experience-management-and-xla-practitioner-7/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260929T150000
DTEND;TZID=Europe/London:20260929T160000
DTSTAMP:20260818T095942Z
CREATED:20260803T102919Z
LAST-MODIFIED:20260818T095942Z
UID:10000144-1790694000-1790697600@xla.institute
SUMMARY:Tooling Tuesday\, Hosted by XLABS
DESCRIPTION:Join us for an insightful Tooling Tuesday session hosted by XLABS Global\, where we’ll explore the evolution of Experience Management Office (XMO) technology. \nFrom the early days of managing Excel sheets to the structured yet limited PowerBI tables\, past efforts to measure experience often left critical gaps in understanding. XLABS Global recognized these shortcomings and developed a solution to address them. \nIn this session\, XLABS Global will take you through the journey of XMO technology and demonstrate how their Experience Management Center (EMC) platform fills those gaps. \nDiscover how EMC can provide a single source of truth for experience\, offering a more effective approach that uncovers the story behind people’s experience. Whether you’re looking to refine your current processes or explore new ways to measure experience\, this Tooling Tuesday will provide valuable insights.
URL:https://xla.institute/training/tooling-tuesday-xlabs/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261020T093000
DTEND;TZID=Europe/London:20261021T160000
DTSTAMP:20260528T140545Z
CREATED:20260515T121424Z
LAST-MODIFIED:20260528T140545Z
UID:10000128-1792488600-1792598400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nCost: €1\,295\, includes exam.
URL:https://xla.institute/training/experience-management-and-xla-foundation-19/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261117T093000
DTEND;TZID=Europe/London:20261118T160000
DTSTAMP:20260528T140724Z
CREATED:20260515T125413Z
LAST-MODIFIED:20260528T140724Z
UID:10000129-1794907800-1795017600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nCost: €1\,295\, includes exam.
URL:https://xla.institute/training/experience-management-and-xla-foundation-20/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20261201T093000
DTEND;TZID=Europe/London:20261202T160000
DTSTAMP:20260824T130635Z
CREATED:20260515T131650Z
LAST-MODIFIED:20260824T130635Z
UID:10000131-1796117400-1796227200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Experience Management and XLA Practitioner builds upon learning from Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the seven-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nDetermining the Return on Experience (RoX)\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost: £1\,395\, includes exam.
URL:https://xla.institute/training/experience-management-and-xla-practitioner-8/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
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