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DTSTART;TZID=Europe/London:20260519T093000
DTEND;TZID=Europe/London:20260520T160000
DTSTAMP:20260603T013926
CREATED:20260128T150346Z
LAST-MODIFIED:20260224T141643Z
UID:10000103-1779183000-1779292800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,295\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-10/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260414T093000
DTEND;TZID=Europe/London:20260415T160000
DTSTAMP:20260603T013926
CREATED:20260128T145428Z
LAST-MODIFIED:20260224T135631Z
UID:10000102-1776159000-1776268800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,295\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-9/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260325T093000
DTEND;TZID=Europe/London:20260326T160000
DTSTAMP:20260603T013926
CREATED:20251118T160216Z
LAST-MODIFIED:20260224T135454Z
UID:10000097-1774431000-1774540800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,295\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-7/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260316T093000
DTEND;TZID=Europe/London:20260317T160000
DTSTAMP:20260603T013926
CREATED:20251119T095339Z
LAST-MODIFIED:20260224T135322Z
UID:10000098-1773653400-1773763200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Experience Management and XLA Practitioner builds upon learning from Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the seven-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nDetermining the Return on Experience (RoX)\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost:£1\,395\, includes exam – worth £345. \nAccreditor: APMG International.
URL:https://xla.institute/training/experience-practitioner-9/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260210T093000
DTEND;TZID=Europe/London:20260211T160000
DTSTAMP:20260603T013926
CREATED:20251118T155342Z
LAST-MODIFIED:20260128T172415Z
UID:10000096-1770715800-1770825600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-6/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260120T093000
DTEND;TZID=Europe/London:20260121T163000
DTSTAMP:20260603T013926
CREATED:20251118T154923Z
LAST-MODIFIED:20251118T154923Z
UID:10000095-1768901400-1769013000@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-5/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251112T093000
DTEND;TZID=Europe/London:20251113T163000
DTSTAMP:20260603T013926
CREATED:20250815T085229Z
LAST-MODIFIED:20250917T154138Z
UID:10000086-1762939800-1763051400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-3/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20251020T093000
DTEND;TZID=Europe/Amsterdam:20251021T163000
DTSTAMP:20260603T013926
CREATED:20250815T100127Z
LAST-MODIFIED:20250815T145845Z
UID:10000087-1760952600-1761064200@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: Van Haren \nCost: € 1\,500
URL:https://xla.institute/training/experience-management-and-xla-foundation-4/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251008T093000
DTEND;TZID=Europe/London:20251009T163000
DTSTAMP:20260603T013926
CREATED:20250815T083654Z
LAST-MODIFIED:20250917T154117Z
UID:10000085-1759915800-1760027400@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation-2/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250929T093000
DTEND;TZID=Europe/London:20250930T163000
DTSTAMP:20260603T013926
CREATED:20250815T083252Z
LAST-MODIFIED:20250815T145719Z
UID:10000084-1759138200-1759249800@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations.  \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the XM and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-management-and-xla-foundation/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250923T093000
DTEND;TZID=Europe/London:20250924T163000
DTSTAMP:20260603T013926
CREATED:20250521T140017Z
LAST-MODIFIED:20250521T142347Z
UID:10000079-1758619800-1758731400@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nAccreditor: Van Haren \nCost: €1\,500
URL:https://xla.institute/training/xm-xla-foundation-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250918T093000
DTEND;TZID=Europe/London:20250919T163000
DTSTAMP:20260603T013926
CREATED:20250519T134134Z
LAST-MODIFIED:20250521T105437Z
UID:10000075-1758187800-1758299400@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost:£1\,295\, includes exam – worth £345. \nAccreditor: APMG International.
URL:https://xla.institute/training/experience-practitioner-8/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250826T093000
DTEND;TZID=Europe/London:20250827T163000
DTSTAMP:20260603T013926
CREATED:20250521T135941Z
LAST-MODIFIED:20250521T142258Z
UID:10000078-1756200600-1756312200@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nAccreditor: Van Haren \nCost: €1\,500
URL:https://xla.institute/training/xm-xla-foundation-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250818T093000
DTEND;TZID=Europe/London:20250820T163000
DTSTAMP:20260603T013926
CREATED:20250519T130830Z
LAST-MODIFIED:20250521T105252Z
UID:10000073-1755509400-1755707400@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-foundation-10/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250813T093000
DTEND;TZID=Europe/London:20250814T163000
DTSTAMP:20260603T013926
CREATED:20250502T083323Z
LAST-MODIFIED:20250521T105350Z
UID:10000067-1755077400-1755189000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost: £1\,295\, includes exam – worth £345. \nAccreditor: APMG International.
URL:https://xla.institute/training/experience-practitioner-5/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250721T093000
DTEND;TZID=Europe/London:20250722T163000
DTSTAMP:20260603T013926
CREATED:20250521T135859Z
LAST-MODIFIED:20250521T142439Z
UID:10000077-1753090200-1753201800@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nAccreditor: Van Haren \nCost: €1\,500
URL:https://xla.institute/training/xm-xla-foundation-2/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250714T093000
DTEND;TZID=Europe/London:20250716T163000
DTSTAMP:20260603T013926
CREATED:20250519T130632Z
LAST-MODIFIED:20250521T105200Z
UID:10000072-1752485400-1752683400@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nAccreditor: APMG International \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-foundation-9/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250623T093000
DTEND;TZID=Europe/London:20250624T163000
DTSTAMP:20260603T013926
CREATED:20250519T133722Z
LAST-MODIFIED:20250519T133722Z
UID:10000074-1750671000-1750782600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nCost: £1\,295\, includes exam – worth £345.
URL:https://xla.institute/training/experience-practitioner-7/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250616T093000
DTEND;TZID=Europe/London:20250618T163000
DTSTAMP:20260603T013926
CREATED:20250220T142323Z
LAST-MODIFIED:20250404T093806Z
UID:10000058-1750066200-1750264200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request.
URL:https://xla.institute/training/experience-foundation-7/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250512T093000
DTEND;TZID=Europe/London:20250513T163000
DTSTAMP:20260603T013926
CREATED:20250327T133427Z
LAST-MODIFIED:20250404T092927Z
UID:10000063-1747042200-1747153800@xla.institute
SUMMARY:XM & XLA Foundation
DESCRIPTION:XM & XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nXM & XLA® Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\nXM and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/xm-xla-foundation/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250428T093000
DTEND;TZID=Europe/London:20250430T163000
DTSTAMP:20260603T013926
CREATED:20250205T095710Z
LAST-MODIFIED:20250404T092210Z
UID:10000048-1745832600-1746030600@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.\n\n\n\n\n\nExperience Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nCost: £1\,495\, includes exam – worth £295
URL:https://xla.institute/training/experience-foundation-6/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250326T093000
DTEND;TZID=Europe/London:20250327T163000
DTSTAMP:20260603T013926
CREATED:20250205T101456Z
LAST-MODIFIED:20250327T134428Z
UID:10000049-1742981400-1743093000@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:  \nExperience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nExperience Practitioner is typically delivered virtually\, with onsite delivery possible upon a client’s request.
URL:https://xla.institute/training/experience-practitioner-4/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/Amsterdam:20250318T160000
DTEND;TZID=Europe/Amsterdam:20250318T173000
DTSTAMP:20260603T013926
CREATED:20250205T103325Z
LAST-MODIFIED:20250304T094130Z
UID:10000040-1742313600-1742319000@xla.institute
SUMMARY:Tooling Tuesday - XLABS
DESCRIPTION:Join us as we welcome Robin Marchand and Ramond Keesmeker\, Managing Consultants from XLABS\, who will demonstrate how their solutions can solve your experience management challenges. \nYou’ll discover practical ways to measure and improve experience that can give you a competitive edge\, from a trailblazer in experience management solutions. \nAgenda:\n\nThe XLA Framework (XRM)\nTooling landscape in the experience management XLA landscape\nHow to manage your experience with XMO as a product with concrete X\, O and T data metrices\nQuestions & Answers\n\n	XLABS\nXLABS is a trailblazer in the field of XLA. Founded by a team of experienced entrepreneurs\, among them the founding father of XLA\, Marco Gianotten\, XLABS provides a broad range of training and consulting services\, as well as advice on technology and tool selection.
URL:https://xla.institute/training/tooling-tuesday/
CATEGORIES:Tooling Tuesday
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250218T093000
DTEND;TZID=Europe/London:20250220T163000
DTSTAMP:20260603T013926
CREATED:20250205T095303Z
LAST-MODIFIED:20250205T100922Z
UID:10000046-1739871000-1740069000@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience (including the Experience Management Frameworks)\nCase Study Assignment (Lime Grove Airport)\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.
URL:https://xla.institute/training/experience-foundation-3/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/XLABS-event-icon.png
END:VEVENT
END:VCALENDAR