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UID:10000149-1790668800-1790784000@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust.
URL:https://xla.institute/training/xla-foundation-certification-11/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
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DTSTART;TZID=America/New_York:20261022T080000
DTEND;TZID=America/New_York:20261023T160000
DTSTAMP:20260828T102432Z
CREATED:20260828T102432Z
LAST-MODIFIED:20260828T102432Z
UID:10000152-1792656000-1792771200@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Training mode: Virtual Instructor-led \nThe Experience Management and XLA Practitioner Certification is  a hands-on\, advanced program for professionals ready to move beyond theory and implement\, refine\, and manage Experience Level Agreements (XLAs) in real-world settings. It empowers candidates to design\, deploy\, and optimize XLAs using a practical\, best-practices framework grounded in experience science and operational expertise. \nThe certification focuses on applying experience data to drive meaningful improvements in experience\, particularly within IT and digital services. By shifting from traditional metrics to outcome-based\, human-centered insights\, organizations can bridge the gap between service delivery and real-world experience\, ensuring technology aligns with the needs and perceptions of people. \nThe Practitioner Certification equips professionals with the skills and tools to operationalize XLAs\, nurture a human-centric IT culture\, and deliver tangible business value through trust\, collaboration\, and experience-driven innovation.
URL:https://xla.institute/training/experience-management-and-xla-practitioner-9/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
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DTSTART;TZID=America/New_York:20261119T080000
DTEND;TZID=America/New_York:20261120T160000
DTSTAMP:20260813T102144Z
CREATED:20260813T102144Z
LAST-MODIFIED:20260813T102144Z
UID:10000150-1795075200-1795190400@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust.
URL:https://xla.institute/training/xla-foundation-certification-12/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
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DTSTART;TZID=Asia/Kolkata:20261128T090000
DTEND;TZID=Asia/Kolkata:20261129T170000
DTSTAMP:20260130T115238Z
CREATED:20260130T115238Z
LAST-MODIFIED:20260130T115238Z
UID:10000109-1795856400-1795971600@xla.institute
SUMMARY:XLA Foundation Certification
DESCRIPTION:The XLA Foundation Certification is designed as a comprehensive introduction to employee and customer experience management and Experience Level Agreements (XLAs). It enables candidates to design\, implement\, govern\, and manage XLAs using a structured best-practices approach rooted in experience science. \nThe certification focuses on measuring\, analyzing\, and improving both employee experience (EX) and customer experience (CX) across IT and digital services\, moving beyond traditional SLA-driven performance metrics. By emphasizing outcome-based measurement\, human-centered design\, and perception-driven insights\, the program helps organizations better understand how technology services are actually experienced by people. \nUltimately\, the XLA Foundation Certification equips professionals with the knowledge and mindset required to foster a more human-centric IT environment-one that aligns service delivery with meaningful experiences for employees and customers while driving business value and trust.
URL:https://xla.institute/training/xla-foundation-certification-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/png:https://xla.institute/wp-content/uploads/TaUB-Solutions-Logo-250-x-143-px.png
ORGANIZER;CN="TaUB Solutions":MAILTO:info@taubsolutions.com
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