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DTSTART;TZID=America/New_York:20251106T100000
DTEND;TZID=America/New_York:20251106T153000
DTSTAMP:20260417T121429
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SUMMARY:The XLA Journey From The Peak To  The Slopes - Day 2
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \nWhy Join Day 2?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change – actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don’t miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \nFeatured Sessions & Industry Leaders \nPatrycja Sobera from Unisys shares their breakthrough approach to digital workplace transformation and how they accelerated their journey to experience excellence. \nXLA Institute’s Alan Nance presents the new Experience Management Maturity Model – a practical framework for assessing your current capabilities and building your improvement roadmap. \nDr. Josh Nelson from Power Design demonstrates how they moved from traditional SLAs to XLAs using their ATLAS program and XM Tree framework\, creating measurable customer delight. \nJayne Kennington Arnold from CGI explains how XLAs work in demanding public sector environments where precision and trust are critical. \nHappySignals provides four real customer case studies with practical steps for implementing XLAs in your organization. \nSarah Nicastro leads an interactive session exploring the future of XLAs and experience management\, with input from attendees and industry experts. \n Secure your Spot
URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-2/
CATEGORIES:Joint Event
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DTSTART;TZID=America/New_York:20251009T100000
DTEND;TZID=America/New_York:20251009T153000
DTSTAMP:20260417T121429
CREATED:20250626T100305Z
LAST-MODIFIED:20250910T150118Z
UID:10000081-1760004000-1760023800@xla.institute
SUMMARY:The XLA Journey From The Peak To  The Slopes - Day 1
DESCRIPTION:Join XLA® Institute and Service Desk Institute as we bring our global XLA roadshow to an inspiring finale\, featuring two exclusive virtual events to elevate your experience management journey. \nWhat’s Waiting for You in Day 1?\nDiscover transformational cases from organizations who’ve leveraged XLAs not as a checkbox\, but as a catalyst for real change – actionable\, field-proven wins you’ll be ready to bring back and drive real impact. \nHear from the pioneers at the forefront of experience innovation\, visionaries who anticipated tomorrow and are shaping it today. The strategies will be revealed\, don’t miss the opportunity to position yourself as a forward-thinking leader and becoming the change your organization needs. \nFeatured Sessions & Industry Leaders \nJourney with Dr. Robert Jeffery Fairbanks from NBCUniversal as he charts the evolution from hype to enlightenment in employee experience management\, revealing why experience mastery is now essential for every senior executive. \nDive deep into groundbreaking client transformations with Unisys leaders who turned traditional service metrics on their head\, delivering measurable improvements that reshaped workplace satisfaction and productivity. \nExperience Kyndryl’s bold reinvention story with Dennis Perpetua\, where putting employee experience at the center drove extraordinary wins across diverse organizations – proof that focusing on what really matters delivers absolute freedom and success. \nWitness T-Mobile’s innovative approach as Kym Bowen shares how employee sentiment drove the creation of their revolutionary Tier 1 Technology Support Bot\, transforming digital support through AI-powered solutions that rebuild trust and reduce friction. \nGet practical insights from Happy Signals CEO Sami Kallio with four inspirational real-world cases that demonstrate how to get started with XLAs and achieve immediate impact. \nExplore the future of tooling in the Experience Economy with industry experts Neil Keating and Alan Nance\, who’ll unveil the Experience Management Center concept and demonstrate next-generation XMO solutions in action. \n Secure your Spot
URL:https://xla.institute/training/the-xla-journey-from-the-peak-to-the-slopes-day-1/
CATEGORIES:Joint Event
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DTSTART;TZID=America/New_York:20250227T103000
DTEND;TZID=America/New_York:20250227T154500
DTSTAMP:20260417T121429
CREATED:20250205T105648Z
LAST-MODIFIED:20250218T094311Z
UID:10000041-1740652200-1740671100@xla.institute
SUMMARY:From Insight to Implementation: Mastering XLAs for Next-Level Service Experience
DESCRIPTION:Discover Why XLAs Are The Future of IT Service\nExplore why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs. Learn from industry leaders about how an experience-centered approach can elevate service desk performance and customer satisfaction. \nDeep Dives & Thought Leadership\nDelve into detailed sessions that explore the depths of XLAs and experience management. We ask why XLAs are reshaping the future of IT service and why it’s crucial to move beyond SLAs to elevate service desk performance and customer satisfaction. \nActionable Insights\nWalk away with actionable strategies that will enhance performance and drive your organisation towards unrivalled success. \nService Excellence\nDive into expert-led discussions designed to arm you with the latest knowledge about experience management. \nConnect & Collaborate\nJoin a community of forward-thinking service desk leaders. Share\, learn\, and grow together. \n Register Now
URL:https://xla.institute/training/from-insight-to-implementation-mastering-xlas-for-next-level-service-experience/
CATEGORIES:Joint Event
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