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DTSTART;TZID=Europe/London:20260421T093000
DTEND;TZID=Europe/London:20260422T163000
DTSTAMP:20260424T013629
CREATED:20251121T164936Z
LAST-MODIFIED:20260203T093728Z
UID:10000099-1776763800-1776875400@xla.institute
SUMMARY:Experience Management and XLA® Practitioner
DESCRIPTION:Experience Management and XLA Practitioner builds upon learning from Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the seven-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nDetermining the Return on Experience (RoX)\nGathering X-Data (Experience Data)\nBuilding Underpinning Data (O and T Data)\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design\n\nLooking to take your XLA and Experience Management knowledge to a more practical and learn the finer points of implementing experience management? \nAccreditor: APMG International \nCost: £1\,425 + VAT
URL:https://xla.institute/training/experience-management-and-xla-practitioner/
CATEGORIES:XM and XLA® Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20260310T093000
DTEND;TZID=Europe/London:20260311T163000
DTSTAMP:20260424T013629
CREATED:20250917T154618Z
LAST-MODIFIED:20260203T093555Z
UID:10000092-1773135000-1773246600@xla.institute
SUMMARY:Experience Management and XLA® Foundation
DESCRIPTION:Experience Management and XLA® Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Management Journey\, the process of identifying\, designing\, implementing and managing experience. \nThis training provides a comprehensive overview of XM and XLA®. Through hands-on exercises\, you learn how to improve collaboration\, create better experiences\, and achieve greater business impact with XM and XLA®. This training covers the essence of a good experience and why it is essential for the end user. In addition to in-depth theoretical explanation\, this training includes real-world examples\, group assignments\, and step-by-step guidelines to achieve an experience that is aligned with user needs and expectations. \nOverview:\nThe Experience Management Journey approach for the design and implementation of XLAs: \n\nEnlighten – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the Experience Management Office (XMO)\nEmbrace – Governing\, improving and acting upon experience findings.\n\nExperience Management and XLA® Foundation is typically delivered virtually\, with onsite delivery possible upon a client’s request. \nSuccessful completion is a prerequisite for attending the Experience Management and XLA® Practitioner training.​ \nAccreditor: APMG International \nCost: £1\,340 + VAT
URL:https://xla.institute/training/experience-management-and-xla-foundation-8/
CATEGORIES:XM and XLA® Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20251117T093000
DTEND;TZID=Europe/London:20251118T163000
DTSTAMP:20260424T013629
CREATED:20250519T123340Z
LAST-MODIFIED:20250519T123340Z
UID:10000071-1763371800-1763483400@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data\nBuilding Underpinning Data\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design
URL:https://xla.institute/training/experience-practitioner-6/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250909T093000
DTEND;TZID=Europe/London:20250911T163000
DTSTAMP:20260424T013629
CREATED:20250519T122930Z
LAST-MODIFIED:20250519T122930Z
UID:10000070-1757410200-1757608200@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.
URL:https://xla.institute/training/experience-foundation-5/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250623T093000
DTEND;TZID=Europe/London:20250624T163000
DTSTAMP:20260424T013629
CREATED:20241023T092747Z
LAST-MODIFIED:20250404T085639Z
UID:10000020-1750671000-1750782600@xla.institute
SUMMARY:Experience Practitioner
DESCRIPTION:Experience Practitioner builds upon learning from Experience Foundation and provides attendees with the practical knowledge required to design\, implement and manage XLAs within their organisation. \nOverview: \n\nAn overview of the XLA Design Methodology\nDifferent types of XLAs\nApplying the six-step XLA Design Methodology\, with practical exercises at each step:\n\nExperience Now Review\nExperience Ambition Creation\nGathering X-Data\nBuilding Underpinning Data\nScoring and Weighting the Measures\nThe Experience Reference Matrix (XRM™) – how the data points come together\n\n\nAn overview of the Experience Management Office (XMO)\nXMO Mission and Scope\nDetailing Roles and Competencies\nExperience Management Governance\nXMO Design
URL:https://xla.institute/training/experience-practitioner-3/
CATEGORIES:Experience Practitioner
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;TZID=Europe/London:20250602T093000
DTEND;TZID=Europe/London:20250604T163000
DTSTAMP:20260424T013629
CREATED:20250319T103622Z
LAST-MODIFIED:20250404T093609Z
UID:10000062-1748856600-1749054600@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.
URL:https://xla.institute/training/experience-foundation-8/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
END:VEVENT
BEGIN:VEVENT
DTSTART;VALUE=DATE:20250317
DTEND;VALUE=DATE:20250320
DTSTAMP:20260424T013629
CREATED:20241023T092042Z
LAST-MODIFIED:20250205T100432Z
UID:10000019-1742169600-1742428799@xla.institute
SUMMARY:Experience Foundation
DESCRIPTION:Experience Foundation is a fully interactive and hands on course that takes attendees on a journey through the Experience Optimization Framework\, the process of identifying\, designing\, implementing and managing experience. \nExperience Foundation provides attendees with best practices and guidance for these tasks with practical exercises in each phase to cement learning\, enabling attendees to take the first steps on the experience management journey within their organisation. \nOverview: \n\nWhat is Experience Management\nHow to Measure Experience\nCase Study Assignment\nSix Phase Experience Optimization Framework approach for the design and implementation of XLAs:\n\n\n\nEvangelize – Raising awareness of experience within your organisation\, inspiring the experience ecosystem\nExplore – Knowing where you currently are with experience\nEnvision – Determining where you want your experience to be\nEnable – Designing and identifying the experience indicators that will measure experience\nExecute – Putting your XLAs into operation and introducing the XLA-overseeing team\, the experience management office (XMO)\nEmbrace – Governing\, improving and innovating experience going forward.
URL:https://xla.institute/training/experience-foundation-4/
CATEGORIES:Experience Foundation
ATTACH;FMTTYPE=image/jpeg:https://xla.institute/wp-content/uploads/QA-270-x-200.jpg
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